Deloitte Digital's PatientConnect Builds Value With Salesforce Health Cloud

Designed to accelerate integration with cloud-based solutions for the life sciences and pharmaceutical industries

Mar 01, 2016, 16:41 ET from Deloitte Digital

SAN FRANCISCO, March 1, 2016 /PRNewswire/ -- Deloitte Digital today announced it is extending the capabilities of Salesforce Health Cloud with PatientConnect, built on the Salesforce platform. Health Cloud is generally available for purchase today, giving healthcare providers new ways to make smarter care decisions, engage with patients across their caregiver networks, and manage patient data.

Deloitte Digital and Salesforce are leading the way for life sciences and biopharmaceutical companies to interact with patients in an effective way that drives both better patient services and improved health outcomes.

Additional potential benefits of PatientConnect include:

  • Accelerating Access: Accelerate patient access to therapy and provide high-touch, consistent patient interactions across shared business processes and therapeutic programs.
  • Improving Adherence: Leverage tools to engage and educate patients; act proactively to help ensure product, therapy, and care plan adherence, reducing discontinuation.
  • Leveraging Patient Insights: Increase insights into patient treatment and interactions – gain real-world evidence to demonstrate value to health plans and improve drug efficacy.
  • Driving Healthcare Provider Partnership: Provide value to health care providers and partnerships through shared patient insights and a platform for care team collaboration; facilitate interactions between healthcare providers and patients.

Deloitte Digital PatientConnect provides a highly scalable platform that uses the Salesforce Health Cloud's customer service, mobile and social technologies to effectively engage patients and create a collaborative environment for the patient's care network. The shared core business processes of the integrated solutions allow for a high-touch, consistent patient experience.

"Deloitte Digital and Salesforce see enormous opportunity for the life sciences industry to offer a collaborative approach to patient care and engagement," said Chris Zant, principal, Deloitte Consulting LLP, life sciences and health care, and Deloitte Digital's patient engagement leader. "We were pleased to collaborate with Salesforce to incorporate elements of PatientConnect in the design of Health Cloud and are committed in our co-design effort," said Anatoli Zurablev, senior manager, Patient Engagement and Digital Health Solutions, Deloitte Consulting LLP.

"We live in the age of the customer, and patients now expect personalized and engaging experiences with their healthcare providers," said Dr. Joshua Newman, chief medical officer, GM, Salesforce Healthcare and Life Sciences. "Health Cloud is all about building stronger patient relationships, and Deloitte Digital is a valuable part of our journey towards creating a modern healthcare platform for patients, doctors, and everyone else involved in care."

About Salesforce Health Cloud
Salesforce Health Cloud is a cloud-based patient relationship management solution that enables providers to gain a complete view of the patient with integrated data from electronic medical records (EMRs), wearables and more; make smarter care decisions; engage with patients across their caregiver networks; and safely and securely manage patient data.

About Deloitte Digital
Deloitte Digital is creating a new model for a new age — a creative digital consultancy. That means bringing together all the creative and technology capabilities, business acumen and industry insight needed to help transform our clients' businesses with digital. With Deloitte Digital's end-to-end capabilities, clients bring their biggest challenges, knowing we've got what it takes to bring a new business vision to life. Let us show you how.

Global Salesforce Alliance
The alliance with Salesforce helps Deloitte Digital meet the emerging needs of its clients by providing multinational and international companies with social and mobile cloud computing technologies. Global Salesforce delivery capability is available through the Deloitte Touche Tohmatsu Limited network of member firms, including practices in more than 28 countries.

From first contact to final delivery, our global teams are equipped to use Salesforce's social, CRM and mobile technologies to improve the way your customers work, play and communicate.

As used in this document, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

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SOURCE Deloitte Digital