Deloitte's retail and distribution practice expects total holiday sales to exceed $1 trillioni, representing a 3.6 to 4 percent increase in November through January holiday sales (excluding motor vehicles and gasoline) over last year's shopping season. Additionally, Deloitte forecasts a 17 to 19 percent increase in e-commerce sales, reaching $96 to $98 billion during the 2016 holiday season.ii
"We anticipate that marketplace fragmentation – more than e-commerce – will be the major disruptor this holiday season," said Rod Sides, vice chairman, Deloitte LLP and U.S. retail and distribution sector leader.
"Retail competition will not only come from the big box down the street or major e-commerce players," Sides noted. "It is also likely to come from the small and midsized retailers that focus on niche products and experiences. This group has been collectively taking share from large, traditional retailers to the tune of $200 billion in annual sales over the last five years. The retailers that compete on differentiated products and experiences should be well positioned to outperform other competitors during the holiday season."
Deloitte forecasts that digital interactions will influence 67 percent, or $661 billioniii, of retail store sales this holiday season. This figure reflects the amount of traditional brick-and-mortar retail sales impacted by shoppers' use of digital devices including desktop and laptop computers, tablets and smartphones.
"The trend to watch is the way that online, mobile and store channels influence each other," added Sides. "Large e-commerce players and digital platforms such as Facebook and Pinterest are shaping what people think a great shopping experience is – a fast, highly-curated assortment with access to visuals, information and buying sources. Since these bigger platforms are more connected to the customer, retailers should consider including them as part of their digital marketing campaigns this holiday season."
About Deloitte's Retail and Distribution Practice
Deloitte is a leading presence in the retail and distribution industry, providing audit, consulting, risk management, financial advisory and tax services to more than 75 percent of the Fortune 500 retailers. With more than 2,400 professionals, Deloitte's retail and distribution practice provides insights, services and approaches designed to assist retailers across all major subsectors including apparel, grocery, food and drug, wholesale and distribution and online. For more information about Deloitte's retail and distribution sector, please visit www.deloitte.com/us/retail-distribution or follow us @DeloitteCB.
Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world's most admired brands, including 80 percent of the Fortune 500. Our people work across more than 20 industry sectors to deliver measurable and lasting results that help reinforce public trust in our capital markets, inspire clients to make their most challenging business decisions with confidence, and help lead the way toward a stronger economy and a healthy society.
As used in this document, "Deloitte" means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.
i Deloitte is forecasting a 3.6 to 4 percent increase in 2016 holiday sales compared with 2015. Retail sales between November 2015 and January 2016 (seasonally adjusted and excluding automotive and gasoline) totaled $968.8 billion according to the U.S. Commerce Department.
ii Deloitte is forecasting a 17 to 19 percent increase in 2016 e-commerce sales compared with 2015. E-commerce sales between November 2015 and January 2016 (seasonally adjusted and excluding gasoline stations, motor vehicles and parts dealers and food services) grew 15.9 percent totaling $81.9 billion.
iii Digitally-influenced store sales are estimated based on Deloitte's digital influence factor (The New Digital Divide: The future of digital influence in retail, September 2016) applied to forecasted retail (store) sales for November 2016 through January 2017, based on U.S. Commerce Department retail sales data. Deloitte's analysis of digitally-influenced sales exclude gasoline stations, non-store retailers (which include electronic shopping and mail-order houses), and food services and drinking places.
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