"We had been planning an online banking refresh for quite some time. Our off-the-shelf application simply wasn't cutting it. The product roadmap was slow, and quite frankly we felt that our customers' needs were not being met. Having worked with Devbridge Group on other digital platforms and knowing the company's experience in the financial services sector, we felt confident that they could do the work and do it really well. And they delivered," comments Herbie Folgueira, EVP Operations & Technology, at Mercantil Commercebank.
The new site offers greater ease of use and more functionality so customers can manage nearly all aspects of their typical banking activities, when and where it's convenient. Most importantly, by moving Mercantil away from having to support older browsers onto new, modern browsers, the bank is less vulnerable to security risks. On the back end, Devbridge Group included analytics to help Mercantil continually improve the platform around its customers' needs.
Additionally, visitors to the new site will find nearly two dozen new and improved features, including:
- The ability to download transaction activity to a Microsoft®.csv file, Quicken® and QuickBooksTM
- Paperless statements
- Mobile banking enrollment
- Advanced search across multiple account types
- Online notifications/bill pay
- Advanced security features
- Enhanced support in Spanish and English
"Working with Devbridge Group has been a great experience. We wanted to deliver an online banking application fast and to adopt Agile. Devbridge Group has been a true partner in helping us get there," says Mayte Muñoz-Garcia, SVP, IT Implementation & Support Services, Operations & Technology.
About Devbridge Group
Devbridge Group (www.devbridge.com) is a digital products company and strategic partner to upper middle market companies and large enterprises in the Financial Services, Manufacturing and Technology sectors. The company accelerates product to market, engages customers, and motivates employees by combining an agile approach, powerful design, and software engineering expertise. Devbridge Group has offices in the United States, Lithuania, and Canada.
About Mercantil Commercebank
Mercantil Commercebank N.A. (mercantilcb.com) is one of the largest banks in South Florida serving its community for over 35 years. Mercantil Servicios Financieros (MSF), the largest provider of financial services in Venezuela with more than 90 years of experience, beneficially owns the Bank through U.S. bank holding companies. Headquartered in Coral Gables, Florida, with assets of $8.3 billion, Mercantil Commercebank has 23 Banking Centers - 16 located in South Florida; and seven in Houston, Texas, and offers a wide variety of domestic, international, personal and commercial banking services.
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SOURCE Devbridge Group