Diebold Advances Guaranty Bank & Trust's Branch Transformation Initiative Universal bankers, deposit automation technology expand service enhancements, efficiencies
NORTH CANTON, Ohio, July 15, 2014 /PRNewswire/ -- With visions of personal bankers spending less time handling transactions and more time delivering richer consumer experiences, Guaranty Bank & Trust has adopted advanced solutions from Diebold, Incorporated (NYSE: DBD) to support the bank's branch transformation strategy. Expanding into Texas' Longview and Bryan/College Station markets, the bank has now opened five locations featuring deposit automation-enabled Opteva® automated teller machines (ATMs) and Express Cash Recyclers (ECRs) from Diebold. Inside these locations, bank customers will manage the majority of their own transactions and work with personal bankers to complete more complex tasks.
The Mount Pleasant-based institution operates 20 branches in 11 counties throughout the state and is undergoing a transformation to enhance consumer services and operational efficiencies.
"We've already introduced deposit automation and teller automation solutions to a number of locations, which has streamlined transactions to give our staff more time to build deeper customer relationships," said Gene Erwin, senior vice president, Guaranty Bank & Trust. "We're continuing to implement transformative technologies across our location network to deliver more meaningful banking experiences to our customers."
Inside Guaranty Bank & Trust's locations, personal bankers invite customers to interactive "dialogue towers" that feature self-service terminals and collaboration areas. There, customers can complete fully automated cash and check deposits, as well as withdrawals, balance inquiries, transfers and other transactions, on deposit automation-enabled Opteva ATMs.
For more advanced needs, customers move to the collaboration area to work one-on-one with personal bankers. To streamline transactions and give representatives more face time with customers, representatives use an ECR to manage cash. The ECR automatically accepts, verifies, sorts and stores cash securely, and then redispenses deposited notes.
"In managing recent renovations at its traditional locations, Guaranty Bank & Trust had the foresight to leave room for future implementations of in-branch self-service terminals and collaboration areas," said Mychal D. Kempt, vice president, North America operations, Diebold. "Now, with five transformed locations opened, the bank has been able to measure the success of this model and is moving forward with rolling it out to all of its other locations."
Diebold is also helping Guaranty Bank & Trust secure its branch network, providing electronic security solutions and services across the bank's enterprise, including video surveillance, fire detection and alarm monitoring.
About Guaranty Bank & Trust
Founded in 1913, Guaranty Bank & Trust is one of the oldest and most respected banks in Texas. With more than $1.2 billion in total assets, the bank operates 20 branches in 11 counties throughout Texas. For more information, visit www.gnty.com.
Diebold, Incorporated (NYSE: DBD) is a global leader in providing innovative self-service technology, security systems and related services. Diebold has approximately 16,000 employees worldwide and is headquartered near Canton, Ohio, USA. Visit Diebold at www.diebold.com or on Twitter: http://twitter.com/DieboldInc.
SOURCE Diebold, Incorporated