STAMFORD, Conn., June 29, 2017 /PRNewswire/ -- Information Services Group (ISG) (NASDAQ: III), a leading global technology research and advisory firm, announced today the release of its "Digital Workplace Services Archetype Report," part of the ISG Provider Lens™ series. The report assesses the capabilities of 25 global digital workplace service providers based on five buyer archetypes, and highlights how the digital habits of the millennial workforce are redefining the modern workplace.
The report notes today's digitally transformed workplace is no longer defined by machines, but rather, by how people use the technology available to them. The report highlights the growing demand for social collaboration, an area that now accounts for approximately 20 percent of all workplace transformation contracts. With increased usage of mobile tools and cloud technology, digital workplace transformation is leading more enterprises to re-examine how they empower employees to use technology as a means of increasing productivity.
"Digitally fueled workplace transformation is not just coming from the CIO," said Jan Erik Aase, director and principal analyst with ISG Research. "Increasingly, it is defined more by an empowered end user, and non-IT business leaders are assuming a greater role in this transformation."
The ISG Provider Lens™ Digital Workplace Services Archetype Report analyzes digital workplace service providers by each of five buyer archetypes, highlighting those that stand out in serving each group. All five archetypes are centered on a single key theme: how well enterprise IT is tied to the business. The report notes the digital workplace delivers more benefits than just cost savings, and can help achieve many other business objectives.
In noting the increase of digital workplace solutions, the report cites ISG research that shows traditional end-user computing contracts are decreasing every year, currently making up only 8 to 10 percent of all information technology outsourcing (ITO) deals. At the same time, ISG research finds, analytics-based automation of workplace services is generating productivity and cost-savings gains of about 7 percent.
Report highlights capabilities of global digital workplace providers
In addition to analyzing the current marketplace, the report assesses the capabilities of 25 global digital workplace service providers based on the needs of clients as defined by these five buyer archetypes:
- Ad-hoc: Ad-hoc archetype clients typically undertake transformation initiatives to address a specific issue, such as the obsolescence of legacy systems, a move into a new geographic region, or IT consolidation that results from an acquisition or divestiture. Common traits are disjointed silos and an IT organization that is seen as a cost center. These clients often do not realize the full potential of workplace transformation services beyond traditional IT support. ISG found six of the 25 providers reviewed stood out in serving ad-hoc archetype clients.
- Transformation-oriented: These clients focus on improving the workplace with an eye toward cost savings and improved efficiency. They may have a clear roadmap for embracing digital and cloud technology, and would like to transform how end users are serviced. Digital workplaces in this archetype will have efficient and automated IT functions. ISG found 12 of the 25 providers analyzed stood out in servicing this archetype.
- Cloud-enabled: This buyer archetype embraces a consumption-based and as-a-service model, focused on enabling the end user with greater access to data and applications agnostic to physical location and device. Often embracing BYOD strategies, these clients leverage transformative cloud technology not just for cost savings, but for the competitive advantage it brings. ISG found nine providers that service this archetype well.
- Digital: This client has a cloud-first or mobile-first strategy, and achieves differentiation with digital technologies. Going beyond BYOD and anytime access, this type of client uses data, analytics, enterprise mobility and cloud solutions to further enable users in all locations to directly engage with customers. ISG found seven providers that service this archetype best.
- Next-Gen Sourcing: With a workplace digital transformation journey still in progress, this archetype does not see IT as merely a cost center; rather, enterprise IT is deeply integrated with business functions. The transformation comes from the business side, and is expected to have a major business outcome in addition to cost savings. ISG found eight providers that best service the Next-Gen Sourcing archetype.
Of the 25 providers assessed in the report, Atos and DXC were the only two identified as leaders in all five archetype areas.
"For providers, digital transformation means more than simply providing automated service desk support," said Aase. "Creating a digital workplace will require deeper integration with other teams, including application services, digital consulting, business integration services, and business-process-related services."
The ISG Provider Lens™ Digital Workplace Services Archetype Report is available to subscribers of ISG Insights™. An executive summary of the report is available on this webpage. For a complete version of the report, please contact ISG. A customized version of the report also is available on the Atos website.
ISG (Information Services Group) (NASDAQ: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including 75 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; technology strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com.
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SOURCE Information Services Group, Inc.