In 2015, Hilton Worldwide rolled out a new feature that allowed their guests to use their smartphones as a "digital key" to access their rooms and other areas within the hotel. Hilton Worldwide was the first to offer this technology, at scale.
Because the technology affected so many roles within the hotel, Hilton Worldwide needed to train more than 80,000 hotel team members on the digital key and the process changes around guest service and hospitality. Digitec worked with Hilton Worldwide to design and create a highly interactive gamification learning experience.
At last report, there have been over 10,000 course completions, with learner average feedback scores of 4.33 out of a possible 5.
Now entering its 22nd year, the Brandon Hall Group Excellence Awards Program is the most prestigious awards program in the industry. Often called the "Academy Awards" by Learning, Talent and Business Executives, the program was one of the first of its kind in the learning industry, which was pioneered in 1994.
The Excellence Awards recognize the best organizations that have successfully deployed programs, strategies, modalities, processes, systems, and tools that have achieved measurable results. The program attracts entrants from leading corporations around the world.
ABOUT DIGITEC INTERACTIVE
Digitec Interactive is an eLearning and learning management system provider, developing educational products for corporate, association, academic, medical and non-profit clients. It is best known for its signature learning management system, Knowledge Direct. Digitec has delivered more than 1.2 million courses to learners. Additionally, Digitec has created custom learning experiences for many Fortune 500 companies including Disney, P&G, Symantec, Cisco Systems, Yum Brands, Genentech and Hilton.
Learn more at www.digitecinteractive.com/liftoff-client-success-stories/digital-key/
Contact: Autumn Rio
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SOURCE Digitec Interactive