Ms. Sapana Maheria, Industry Analyst, Digital Transformation, Asia-Pacific at Frost & Sullivan said that the rapid growth of social media adoption and multi-channel retailing have changed the dynamics of customer experience management. "Customers have become increasingly demanding and difficult to retain. This has resulted in companies moving towards an omni-channel customer experience strategy to transform contact centres into customer engagement hub," she added.
"Over the years, Dimension Data has also established itself as a trusted partner for businesses in the region by helping its clients deliver specific operational and business goals. The company has managed to combine emerging market trends with specific customer requirements to develop a full spectrum of customer experience solutions," Ms. Maheria said.
She noted that Dimension Data has an extensive reach in Southeast Asia and continues to further strengthen its focus in Singapore, Malaysia, Thailand, Indonesia and the Philippines.
"Dimension Data's acquisition of Jebsen & Jessen Communications has further enhanced its portfolio, bolstering its geographical reach and delivery capability in local markets," she added.
Mr. Shuishan Lu, Industry Analyst, Digital Transformation, Asia-Pacific at Frost & Sullivan said that Dimension Data is a leading Unified Communications system integrator in Southeast Asia with robust revenue growth, local market penetration, strong vertical coverage and a comprehensive UC solution portfolio. "A solid partnership with major ICT vendors in the region and strong solution deployment capability has further contributed to Dimension Data's success in the market," he added.
"Dimension Data is honoured and proud to receive two regional awards from Frost & Sullivan, a leading growth consulting company. This shows that our strategy on unified communications and contact centres in Southeast Asia is on the right track," said Mr. Andy Cocks, Chief Technology Officer at Dimension Data Asia-Pacific.
He added that Dimension Data will continue to develop innovative solutions that will meet customers' requirements and demands.
The recipients of the annual Frost & Sullivan Asia Pacific Best Practices Awards were identified based on an in-depth research conducted by Frost & Sullivan's analysts. The award categories offered each year are carefully reviewed and evaluated to reflect the current market landscape and include new emerging trends. The short-listed companies were evaluated on a variety of actual market performance indicators which include revenue growth; market share and growth in market share; leadership in product innovation; marketing strategy and business development strategy.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.
For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organisation prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies? Contact Us: Start the discussion
About Dimension Data
Dimension Data uses the power of technology to help organisations achieve great things in the digital era. As a member of the NTT Group, we accelerate our clients' ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity. With a turnover of USD 7.5 billion, offices in 58 countries, and 31,000 employees, we deliver wherever our clients are, at every stage of their technology journey. We're proud to be the Official Technology Partner of Amaury Sport Organisation, organiser of the Tour de France, and the title partner of the cycling team, Team Dimension Data for Qhubeka.
In Asia Pacific, we operate in 50 offices across 13 countries. We help clients enable technology, operate their IT infrastructures and transform technology solutions that deliver value. It combines an expertise in networking, security, customer experience (CX) and collaboration, data centre and end-user computing, with advanced skills in IT outsourcing, IT-as-a-Service, Systems integration services and training. www.dimensiondata.com
Corporate Communications – Asia Pacific
Frost & Sullivan
Esther Quah / Tannia Goh
Dimension Data Asia Pacific
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SOURCE Frost & Sullivan