NEW YORK, Oct. 4, 2016 /PRNewswire/ -- Dimension Data, the USD 5.7 billion global ICT solutions and services provider, will showcase its solutions and services at G-Force 2016, the industry's marquee customer engagement event now in its ninth year. Taking place October 4-6 at Miami's iconic Fontainebleau Hotel, G-Force is organized by Genesys, the market leader in omnichannel customer experience and contact center solutions. This year's G-Force theme is "The Journey of a Lifetime," which will explore and reveal the shift from managing customer interactions to experiences to relationships.
On the main stage, Dimension Data will discuss how the Group is bridging the digital and physical worlds with IoT solutions to create innovative customer experiences. This will also be showcased in the Partner Pavilion, alongside a working omnichannel customer journey solution taking visitors from first digital contact, through to web virtual assistant, and then the human touch of contact center webchat, voice and co-browsing to boost customer experience and final sale.
Attendees will have the opportunity to become part of the 20th year of the world renowned Global Contact Center Benchmarking Report, by participating in this year's survey and taking away the full report worth $1,500.
Dimension Data will also demonstrate how its solutions and services combine with the Genesys Customer Experience Platform to enable organizations to discover, research and connect with a broad range of customer experience applications, integrations, and services that address their unique customer needs.
Rob Allman, Dimension Data's Group GM, Customer Experience and Communications Business Unit, said, "We're proud to be platinum sponsors of G-Force 2016, giving us the platform to demonstrate our skills and expertise across the globe. Dimension Data and Genesys boast a 20-plus year relationship, and our combined success demonstrates our ability to innovate and collaborate with the world's leading technology players to deliver leading-edge customer experiences for our clients."
"G-Force is a time to celebrate our valued partners, as Genesys is founded on a history of collaboration," said Paul Rolfe, vice president of Global Partners and Alliances for Genesys. "We're very excited to have Dimension Data demonstrate how they integrate their solution with the Genesys Customer Experience Platform to help companies create world-class customer experiences."
G-Force 2016 explores topics such as digital transformation, customer journey management, hyper-personalization and the Internet of Things. Attendees will learn to accelerate their growth strategies across three key pillars: customer engagement, employee engagement and business optimization.
Join the conversation on social media at #GFORCE16.
About Dimension Data
Dimension Data uses the power of technology to help organizations achieve great things in the digital era. As a member of the NTT Group, we accelerate our clients' ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity. With a turnover of USD $7.5 billion, offices in 58 countries, and 31,000 employees, we deliver wherever our clients are, at every stage of their technology journey. Visit us at http://www.dimensiondata.com/en-US, like us on http://www.facebook.com/DimensionDataAmericas or follow us @DimensionDataAM
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SOURCE Dimension Data