Drishti and Matrix Form Crucial Alliance for Complete CTI Solutions
GURGAON, India, August 27, 2012 /PRNewswire/ --
Matrix Enters Into Strategic Alliance With Leading Technology Innovator Drishti to Provide Tailored Solutions to the Outsourcing Industry
Drishti fortifies its presence in the communication solutions market by partnering with Matrix Comsec a leading manufacturer of world-class telecom and security solutions. The latter offers various services tailored to the global outsourcing industry and are excited at the prospect of partnering with Drishti, the leading CIM technology innovator.
Sanjeev Nair, Manager-Product Management for Matrix Comsec says,"Matrix has developed a range of IP-PBX and VoIP Gateways to suit the requirements of all types of inbound, outbound and blended call centers. To increase the customer value, we have identified the need to offer more opportunities to call centers to increase their efficiency and productivity through better call center solutions. Ameyo best suited our requirement to team up with our product and provide our customers with better service and customer experience. Matrix VoIP products are loaded with advanced features for PSTN, GSM/3G and ISDN network connectivity offering more opportunities to call centers to achieve cost optimization and high level of customer satisfaction. We look forward to a long association with Drishti-Soft through our strategic alliance."
Sachin Bhatia, VP - Business Development, Drishti says, "The competitive business environment demands unmatched customer service in order to enhance its market reach and better brand image. To enhance on this and provide added differentiation to the business, we were looking for a reliable connectivity technology to connect with our communication solution, Ameyo. Matrix, with its extensive experience in Telco and VoIP domain, will enable us to widen market reach so that we can serve a more comprehensive set of enterprises and contact centers with solutions comprising of multimedia, dynamic queuing, intelligent routing, and comprehensive reporting and many more."
Businesses are looking to implement ICT solutions in various forms suited to specific business requirements for continuous growth, competitive advantage differentiation and improved productivity. Ameyo brings an innovative approach and Service Oriented Architecture (SOA) that simplifies communication processes, increases development & deployment speed, and provides flexibility while reducing IT costs.
Established in 1991, Matrix is a leader in telecom and security solutions for modern businesses and enterprises. An innovative, technology driven and customer focused organization; the company is committed to keep pace with the revolutions in the telecom and security industries. With around 30% of its human resources dedicated to the development of new products, Matrix has launched cutting-edge products like IP-PBX, Universal Gateways, VoIP Gateways and Terminals, GSM Gateways, Access Control and Time-Attendance Systems, video surveillance system and fire alarm systems.
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage business processes, interactions, workforce and service levels on emerging unified communications (IP telephony, unified messaging, conferencing, presence management, and application collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.
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SOURCE Drishti - Soft Solutions Pvt Ltd