In the breakout session, Herdt and three other panelists will answer questions from the audience and the Salesforce moderator, sharing insights on how they use Salesforce to bridge the gap between their sales and service teams and improve customer relationships. Herdt will discuss DUFL's experience with sharing information and customer analytics to enable sales and support personnel to collaborate more effectively and gain a holistic view of the customer so they can customize support and sales activities accordingly.
"Every customer organization is unique, and the sales and service teams typically each have information that can help a company provide a better overall experience, but data silos get in the way," Herdt observes. "Dreamforce attracts a diverse, forward-thinking group of business professionals, and I'm looking forward to discussing how we've overcome these obstacles at DUFL to deliver highly responsive service and generate offers that resonate across our market segments."
Dreamforce attracts approximately 150,000 Salesforce customers, ranging from small startups to Fortune 500 companies that use the leading customer relationship management solution. This year's event, which is sold out, will take place October 4-7 in San Francisco at a number of downtown venues. The Startup Trail will showcase startups throughout the event, promoting the Salesforce for Startups program. Herdt's panel is scheduled from 3:30 to 4:10 p.m. at the Marriott Marquis in the Yerba Buena Salon 13-15.
DUFL makes business travel easier by securely storing and maintaining users' road trip wardrobes, toiletries, etc., in a virtual closet. When preparing for a business trip, DUFL users select which items to bring online or via the app, and DUFL expertly packs the items in a special DUFL suitcase and delivers it to the user's destination. When it's time to go home, the user requests a pick up, and DUFL retrieves the suitcase, inventories and cleans all items and stores them so that they're ready for the next trip.
DUFL has grown rapidly and gained widespread media attention since its launch and was selected as the readers' choice best new travel app in USA TODAY. To find out more about how DUFL makes life easier for business travelers worldwide, please visit www.dufl.com.
DUFL is changing the rules of travel – rules like getting to the airport an hour early, paying extra to check a bag, having to wait at the baggage claim carousel, or having to worry about a bag at all. The DUFL app gives frequent travelers the freedom to roam untethered. Our secure, sophisticated platform delivers your bag where and when you need it. With each use your clothing is cleaned how you like it and prepared for your next trip. Get started by downloading the free DUFL app and creating an account or learn more at www.dufl.com.
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