Echo Resolution Testing Prevents Costly Conferencing Problems

WESTON, Fla., Feb. 22 /PRNewswire/ -- Quality of service (QoS) should be the first priority in a telecommunications environment. Problems with static or echo can quickly degrade the quality of the call experience for the user and drive customer churn for telcos who choose to ignore it. As the demand for international calling and conferencing increases, an increased focus on quality is a must.

If an echo is present in any voice communication, the quality of the call is compromised, and the call may be at risk of failing altogether. Whether the interruption is an acoustic echo or a hybrid echo, it must be recognized according to its original transmission and then subtracted from the transmitted or received signal.

Global telecom carriers who rely on local carrier partners to provide numbers for international calling find it challenging to identify the source of the echo in order to subtract it from the call. When telcos do not have assets in these worldwide locations, there may be no effective way to achieve echo resolution simply by working with the carrier partner.

There is no way to electronically simulate a live call and obtain empirical data such as issues a customer would hear on a call with sever echo if the issues are generated by the public switched telephone network (PSTN) or the main trunk used for touring ITFS. The identification of this problem requires live testing and live interaction in order to achieve resolution.

To address the growing challenge of international call quality, Global Telecom Testing (GTT) is now offering echo resolution in global cities for telecom partners. With GTT's In-Country Live Testing, outbound originating test calls are made by a GTT employee located in that Country while the local carrier is also on the call. Through this process, GTT is able to recreate the call issue(s), thereby allowing the local carrier to locate and isolate the issue(s). Once this data is captured full resolution can be achieved.

GTT's human assets are located in 85 different countries and capture call data which is reported back to its customer as call data records (CDRs). These reports can then be given to the local carriers so they may identify the source of the echo and resolve the issue(s) before the scheduled call needs to be made. This process saves valuable time and ensures the success of the call by taking a proactive approach to quality assurance.

About Global Telecom Testing, LLC

Global Telecom Testing LLC, was founded in 2007 to provide reliable testing services for the telephony industry and corporate end-users for their conference, toll, toll-free, VOIP, DID, and international networks by providing worldwide, in-country, live quality of service assurance testing. Visit the GTT website for more information: www.globaltelecomtesting.com.

SOURCE Global Telecom Testing, LLC