Read the full Edward Rose and Sons case study here: https://www.mobileiron.com/en/customers/case-studies/Edward-Rose-Sons.
Constructing a successful mobile program from the ground up
Edward Rose and Sons needed a flexible, cloud-based solution to help them reduce costs and simplify the mobile management process. They also needed an EMM provider that supported the Apple Device Enrollment Program (DEP) to configure and deploy hundreds of iOS devices company-wide. After initially evaluating VMware AirWatch, Edward Rose and Sons chose MobileIron Cloud to meet all of its critical mobility requirements.
Today, Edward Rose and Sons can easily administer and deploy applications through the Apple Volume Purchase Program (VPP), which is supported by MobileIron Cloud. VPP is ideal for automatically deploying Yardi, which provides all of the critical capabilities leasing agents use every day. With this app, agents can access all the tools they need to manage apartments, execute leases, perform background checks, and even transfer money between departments.
Since deploying MobileIron Cloud, Edward Rose and Sons has enabled IT to simplify the employee experience by reducing the number of setup screens by 75%. This resulted in fewer user errors and help desk calls. By using DEP, IT can manage devices more securely by controlling which apps are on the devices and remotely locking or wiping data from lost or stolen devices. Device enrollment is also greatly simplified because IT can customize the end-user setup process through MobileIron Cloud.
Improving customer experience with secure mobility
Armed with mobile devices secured by MobileIron Cloud, leasing agents have been able to greatly improve the customer experience. Previously, the leasing process was time-consuming and inefficient. Background checks and payment processing could take up to three weeks. Now agents can complete an entire lease in about 30 minutes, so clients know right away if they've been approved. The agent can simply access the Yardi app from a secure mobile device, prompt customers to enter application data, and complete the process all from the same device.
Simplifying apartment maintenance from home
In addition to accelerating the leasing process, Edward Rose and Sons also uses MobileIron Cloud to improve the efficiency of apartment maintenance. All maintenance employees now use an iPad mini in single-app mode to access work orders wherever they are. They can take pictures of repairs and make notes to update the job status. If they complete jobs ahead of schedule, they can access the next job through the mobile app without having to go back to the office to retrieve paperwork.
"Thanks to MobileIron, our mobile program has gotten off to a great start," said Johnstone. "With MobileIron's multi-OS platform, we're looking forward to rolling out a BYOD program for employees who want to access company apps and data on their personal Android and Windows devices, in addition to the iOS devices we currently support."
MobileIron provides the foundation for companies around the world to transform into Mobile First organizations. For more information, please visit www.mobileiron.com.
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