"We support the vital need for business travel by providing solutions travelers actually want to use," said Rob Greyber, president of Egencia. "If we can improve each traveler's journey while helping companies manage the bottom line, then we have done our job. Our travelers' clicks guide us every day in the decisions we make and the technology we deliver toward the user experience."
While conducting business in-person hasn't gone out of style, neither has the need for companies to manage the cost of business travel. As companies have moved toward cost containment, travelers have felt the pinch. More than half of travelers (54 percent) say cost is the most important factor to their company when booking a trip. Among travelers who have experienced a more stringent travel policy in recent years, more than three-quarters (78 percent) feel that cost savings has been the driver.
Within this environment, most travelers globally say that policy is not oriented toward their preferences. Fifty-five percent of travelers say their company travel policy meets their needs only somewhat well, and 8 percent of travelers report it does not meet their needs very well, or not at all. Only 38 percent of travelers say their company's policy meets their needs very well. When confronted with a restrictive policy that prevents travelers from booking a preferred airline or hotel, roughly one out of two travelers is willing to break it. Companies have an opportunity to better reflect traveler desires and increase compliance at the same time.
Egencia's new position paper, Policy vs. Policing: Ten Ways to Empower and Take Care of Your Travelers, addresses what companies can do to better meet the needs of travelers and improve their experience. Our findings and recommendations are based on traveler views and are focused on four key areas:
- Choice (Do travelers have enough choice and flexibility with regard to content?);
- Comfort (Do travelers feel taken care of on the road?);
- Safety (Are safety guidelines prioritized and communicated effectively?); and
- Communication (Are travelers being reached through the channels they prefer?).
We also wanted to find out how travelers perceive issues like the sharing economy, mixed leisure and business travel, and their own safety and security when traveling for work.
Personalization emerged as a major theme of traveler feedback. While 25 percent of travelers globally feel their company travel program has become more personalized, 59 percent have not seen greater personalization in recent years. Policy segmentation can make certain travelers, whether they are executives or those who travel a certain route or distance, feel more taken care of on the road.
In addition, Egencia recommends that companies not only have a well-thought-out travel policy, but an effective way of reaching travelers and open channels of communication.
For more in-depth information, read our new position paper and infographic on our blog here where you will find 10 tips for companies to increase traveler compliance and satisfaction.
Egencia will also be at the Global Business Travel Association (GBTA) event in Denver, Colorado; so stop by booth #1442 or follow along virtually on our blog or Twitter for updates live from the show.
Egencia makes business travel better by making it more connected and complete. Egencia puts travelers at the heart of business travel, continuously supporting them with solutions that are more engaging and effective. Driven by consumer insights and technology investments from parent company, Expedia, Inc., Egencia connects everything travelers need - content, technology, service and reporting - in one place. Egencia provides services in more than 65 countries. To connect with Egencia, visit http://www.egencia.com, Twitter or our blog.
© 2016 Egencia, LLC. All rights reserved. Expedia, Egencia, and the Egencia logo and Get Ahead are either registered trademarks or trademarks of Expedia, Inc. in the U.S. and/or other countries. FaceTime is a trademark of Apple Inc., registered in the U.S. and other countries. All other trademarks are the property of their respective owners. CST #2083922-50
About the Study
This study was conducted on behalf of Egencia by Northstar, a globally integrated strategic insights consulting firm. The study was conducted among 6,057 business travelers aged 18 and older in UK, France, Germany, Sweden, Denmark, Norway, Finland, China, Australia, India, USA, Canada. Surveys were completed online in April and May 2016. Assuming a probability sample, the margin of error would be +/-1.3 percentage points, 19 times out of 20.
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