Electrix NZ to Deploy ClickSoftware's Cloud Offering to Provide Exceptional Service through Mobilized Field Operations Cloud deployment expected to quickly bring customer service and operational value
BURLINGTON, Massachusetts, August 26, 2014 /PRNewswire/ --
Electrix NZ, a leading provider of engineering, construction and maintenance services, is growing their business while delivering on the promise of exceptional service with cloud-based scheduling and mobility tools from ClickSoftware (NasdaqGS: CKSW). The company will deploy ClickSoftware's products throughout the Distribution Services Division to provide first-rate customer service to the asset owners in the utility and infrastructure sectors it services, while seeking to add value to its operations.
"As a leader in our industry, we need our business processes to best support our customers' needs, and do so quickly," said James Meyer, Systems Development Manager of Electrix NZ. "ClickSoftware will provide fundamental support to our strategic initiatives, helping us to meet or exceed the service delivery standards expected by our customers, lead the industry in quality performance, and operate efficiently and profitably."
Electrix NZ has turned to ClickSoftware to automate and optimize field resource scheduling, equip several hundred technicians with intelligent Windows-based mobile devices, and enable management to have better visibility through advanced reporting features and real-time status updates from the field.
ClickSoftware supports the strategic priorities of Electrix NZ, especially the focus on data quality and smarter work processes, by supporting streamlined, mobile processes for:
- Reactive Work - Technicians will receive work assignments on a mobile device as work arrives. The optimized scheduling process quickly matches technicians to jobs, taking into account factors like skillset and geographic location.
- Programmed Maintenance - Work is scheduled in advance and the daily schedule is sent to the technician on a company-owned mobile device. Technicians make status updates throughout the day on the device to provide an immediate and accurate record of all work.
- Construction Services - Crew leaders access several important safety and compliance forms, and receive and input data including: completed work, parts used and timesheets.
"ClickSoftware combines leadership in enterprise mobility and a deep understanding of the utility industry to help Electrix NZ achieve the highest levels of operational value for its field operations," said Dr. Moshe BenBassat, Founder and CEO of ClickSoftware. "Our cloud solution will enable Electrix NZ to immediately see results by creating operational balance, enhanced employee engagement, and ultimately a better experience for its customers."
About Electrix NZ
Electrix are a leading provider of engineering, construction and maintenance services to asset owners in the commercial, infrastructure, utility, industrial and resources sectors.
In business since 1955, Electrix has developed a reputation as a true end-to-end service partner to their clients. Electrix provide the benefit of experience and understanding to innovate and add value, consistently creating opportunities to improve efficiency and deliver better outcomes.
Working in diverse environments, from cities to remote locations and across wide geographical areas means that Electrix must understand and meet the logistical and practical challenges involved with major projects and work programs.
To each and every engagement Electrix brings experience and technical expertise along with a commitment to safety, quality, innovation and the environment.
For more information about Electrix please visit http://www.electrix.co.nz
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, Latin America and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.
Safe Harbor Statement
This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits to Electrix NZ and its customers from using ClickSoftware's cloud solutions. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2013 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.
+1-781-272-5903 ext. 2364
SOURCE ClickSoftware Technologies Ltd