2014

Experian Marketing Services Reveals 27 Percent Of Time Spent Online Is On Social Networking In 2012 Email ranks as top category for time spent on mobile for Q1 2013

NEW YORK, April 16, 2013 /PRNewswire/ --Experian Marketing Services, a global provider of integrated consumer insight, targeting and cross channel marketing, reveals that if the time spent on the Internet for personal computers was distilled into an hour then 27 percent of it would be spent on social networking and forums across US, UK and Australia in 2012. In the US, 16 minutes out of every hour online is spent on social networking and forums, nine minutes on entertainment sites and five minutes shopping.

(Photo: http://photos.prnewswire.com/prnh/20130416/LA95321-INFO)

Global comparison
In the UK 13 minutes out of every hour online is spent on social networking and forums, nine minutes on entertainment sites and six minutes shopping.  Australian Internet users spend 14 minutes on social sites, nine on entertainment and four minutes shopping online.

Across all three markets, time spent shopping online grew year-on-year, but the UK market emerged as having the most prolific online shoppers, spending proportionally more time on retail websites than online users in the US or Australia. UK Internet users spent 10 percent of all time online shopping in 2012, compared to nine percent in the US and six percent in Australia. This was in part due to a bumper Christmas season in the UK where 370 million hours were spent shopping online, 24 percent higher than the monthly average.

Consumption of news content also increased across all three markets with Australian users emerging as the most voracious consumers of news online. Six percent of all time spent online in Australia in 2012 was on a news website, compared to five percent in the UK and four percent in the US.

Meanwhile, the time spent on social media proportionate to other online activities declined across all three regions. The US, which has been the most dominant market for social media consumption in the last three years dropped from 30 percent of all time spent online to 27 percent. In Australia time spent on social dropped from 27 percent to 24 percent while in the UK it dipped from 25 percent to 22 percent year-over-year. This highlights the rise in access via 3G and 4G networks as consumers spend increasingly more time online while on the move.

Average time spent in 2012 by market


UK

US

AU

Category

% time 2012

% time 2011

% time 2012

% time 2011

% time 2012

% time 2011

Adult

4%

4%

4%

4%

4%

3%

Business

4%

4%

5%

5%

5%

5%

Email

3%

4%

5%

6%

2%

4%

Entertainment

15%

13%

15%

16%

15%

12%

Lifestyle

4%

3%

4%

4%

4%

4%

News

5%

4%

4%

3%

6%

5%

Shopping

10%

9%

9%

8%

6%

6%

Social

22%

25%

27%

30%

24%

27%

Travel

2%

2%

1%

1%

1%

1%

Other

31%

32%

27%

23%

33%

33%

Source: Experian Marketing Services

"Understanding consumer behavior across channels is more important than ever as more visits are being made on the move, particularly among social networking and email," says Bill Tancer, general manager of global research for Experian Marketing Services. "With smart phones and tablets becoming more powerful, our data clearly indicates the difference between mobile and traditional desktop usage further enabling the 'always on' consumer mentality. Marketers need to understand these differences, as well as regionally, to ensure campaigns can be tailored for better and more effective engagement." 

Mobile browsing

Average time spent on US mobile devices - Q1 2013

Category

Q1-2013

(h:m:s)

Percentage of time

for 1-hour

Email

0:06:24

23%

Social Networking

0:04:05

15%

Entertainment

0:03:34

13%

Shopping

0:02:59

11%

Travel

0:02:33

9%

Source: Experian Marketing Services

If we analyzed the US browsing data for mobile devices, email accounted for the largest time spent on average, among the same categories for Q1 2013. Email made up 23 percent of time spent on mobile devices for Q1 2013, while social networking accounted for 15 percent. Entertainment had the third highest time spent with 13 percent, followed by shopping with 11 percent and travel with 9 percent. The mobile data does not include app usage, but does include mobile browsing within an app. 

Make sure to read about these and more of the latest consumer trends in our 2013 Digital Marketer Report.

About Experian Marketing Services
Experian Marketing Services is a global provider of integrated consumer insight, targeting, and cross channel marketing. We help organizations from around the world intelligently interact with today's dynamic, empowered and hyper-connected customers. By coordinating seamless interactions across all marketing channels, marketers are able to plan and execute superior brand experiences that deepen customer loyalty, strengthen brand advocacy and maximize profits.

For more information, please visit http://www.experian.com/marketingservices.

About Experian
Experian is the leading global information services company, providing data and analytical tools to clients around the world. The Group helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. Experian also helps individuals to check their credit report and credit score, and protect against identity theft.

Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended 31 March 2012 was US$4.5 billion. Experian employs approximately 17,000 people in 44 countries and has its corporate headquarters in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and Sao Paulo, Brazil.

For more information, visit http://www.experianplc.com.

Experian and the Experian marks used herein are service marks or registered trademarks of Experian Information Solutions, Inc. Other product and company names mentioned herein are the property of their respective owners.

Contact:
Matt Tatham
Experian Marketing Services Public Relations
1 212 380 2939
matt.tatham@experian.com

SOURCE Experian Marketing Services



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