Experienced Technology Business Leader Launches a Clearinghouse for Public Sector Service Requests

MADISON, Wis., Sept. 15, 2015 /PRNewswire/ -- David D Robbins, the former Chief Operating Officer of Cartegraph Systems, Inc. announced today that he has joined partners Ian Lucas and Andrew Lucas in starting Public Service Request, LLC (www.publicservicerequest.com). Public Service Request, LLC is based on the vision that technology can be brought to smaller towns, cities, counties and airports which make up the majority of the government organizations serving the public. Public Service Request believes that by delivering on the brand promise of simple – effective – affordable, they can provide affordable solutions to this under-served market through the use of technology that allows them to effectively communicate with and provide services to their constituents and staff within existing or reduced budgets.

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Public Service Request provides a simple mobile and web-based system that enables anyone to report problems, issues and request for information from any browser, smartphone or tablet, anywhere in North America. Public Service Request then delivers every service request to the person responsible for dealing with the issue, in the correct Service Provider Organization. The system is used by the public, and by internal service provider staff for managing all departmental service requests and work orders with a consistent set of configurable business processes. Public Service Request's power workflow engine is perfect for licenses, permits and enforcement of service level agreements. Full service level compliance reporting enables clear focus on process alignment, service delivery cost reduction and performance improvement, through analytics.

Town of Pelham Associates Lower Taxes With Enhanced Customer Service

Not coincidentally, the town has embarked on an aggressive, across-the-board realignment of its customer service profile. Coupled with advanced customer service consistency training, Pelham chose to align both its internal and external (public-facing) customer service processes. "This is bringing the approach of Customer Service to a whole new level," says Mr. Darren Ottaway, the Town's Chief Administrative Officer. "The town understands that premium, interactive customer service is key to actually reducing the costs of service delivery by streamlining our processes, to ensure maximum efficiency. All of our staff uses our new system. Field personnel, for example, now use it on their smartphones to help manage daily workload. The system's dynamic reporting enables us to measure our ongoing departmental performance and establish new service level commitments to our constituents."

With an internationally represented Board of Directors, Public Service Request LLC, a new USA-based company, joins Public Service Request Inc. serving Canada and Public Service Request LTD serving the United Kingdom.

Media Contact:

David Robbins, President and Managing Partner
563-581-2690

SOURCE Public Service Request, LLC

Related Links

http://www.publicservicerequest.com