Feedback Ferret South Africa's Continued Growth Exceeds Expectations
New office in Johannesburg will enable company to further expand business in this region.
LONDON, Oct. 6, 2014 /PRNewswire/ -- Following its inception in 2013, the South African division of Feedback Ferret has grown beyond all expectations. Headed up by Jason Wilford and Richard Pickering, the new office has already substantially developed the company's profile in South Africa.
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With a background in the customer feedback hardware market, Jason fully understands the opportunities for the Feedback Ferret technology. "We have wanted to introduce a technical solution like Feedback Ferret for some time now and have been very excited to see it already adopted so readily and successfully. Our clients who have already tried and tested the technology have embraced it wholeheartedly and fully appreciate its benefits."
Of their partnership with Feedback Ferret SA, William Gallacher of the South African National Blood Service says: "We are delighted to work with you; you are true professionals in the feedback industry. I am ecstatic; excited and proud that SANBS is part of this project. It's been such a wonderful experience working with Feedback Ferret SA."
As well as SANBS, clients acquired by Feedback Ferret SA include JD Group, Edcon, Planet Fitness, Nu-Metro and, most recently, Vodacom and the University of Witwatersrand in Johannesburg. The sheer variety of industry sectors covered by their first few clients proves what a flexible solution the Ferret is.
Jason Wilford, CEO of Feedback Ferret South Africa, summed up the benefits the solution brings to his clients: "Many of our clients make major business decisions based on the customer feedback received. No CRM or other business intelligence system alone would automatically give them the insight or strategic direction required. Any CEO that does not have access to the qualitative real voice of customer - through effective solicitation and finger-tip advanced analytics - is driving in the rain without windscreen wipers."
Piers Alington, Managing Director of Feedback Ferret says: "The South Africans love innovative products and technology that will help them get ahead in this vibrant market - so Feedback Ferret's customer experience solution hits all the right buttons. We are proud to have now opened an office in Johannesburg which will enable us to develop further business in the country, and ultimately across all of Africa from this new base."
About Feedback Ferret
Feedback Ferret is a complete solution to gather, analyse, report and act on 'Voice of Customer' feedback to improve your Customer Experience.
We gather 'Voice of Customer' feedback: Use the Ferret's short, simple surveys to generate higher response rates and better quality 'Voice of Customer' feedback. Let the Ferret gather and consolidate feedback from all your chosen feedback channels, or simply feed the Ferret with your existing 'Voice of Customer' data.
We automatically analyse what customers say: The Ferret's high accuracy text analytics engine handles vast volumes of customer feedback allowing insights at multiple company levels. The Ferret's analytics engine filters vital feedback from chatter, keeping your finger on the pulse and focusing attention where it matters.
We make it easy for you to use the insight to take actions and improve your business performance: Use the Ferret's tools to get the right information to the right people quickly to improve your customer experience and business performance.
Feedback Ferret is based in Marlow in the UK, with offices in USA and South Africa.
For more information visit http://www.feedbackferret.com or call:
UK: Piers Alington, Managing Director, +44 (0)1628 681088
South Africa: Jason Wilford, CEO, +27 (0) 11 251 1980
US: Kate Handley, VP Client Services, +1 (312) 291 4629
Press contact:
Nicola Douglas
Marketing Manager
+44 7720 931509
Email
SOURCE Feedback Ferret
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