CLEVELAND, Nov. 14, 2012 /PRNewswire/ -- TOA Technologies announced today that it has been recognized by this year's Fierce Innovation Awards, an operator-reviewed awards program from the publishers of FierceWireless, FierceTelecom and FierceCable. TOA Technologies received top honors in the category "Cable Network Innovation," as well as an overall award of "Best in Show: Overall Most Innovative."
Winners were selected by an exclusive panel of carrier-only judges including Stephen Bye, CTO and VP of Technology Development & Strategy at Sprint; Mattias Fridstrom, VP and Head of Technology at TeliaSonera International; Abhi Ingle, VP of Ecosystem and Innovation at AT&T; Tom Nagel, SVP of Business Development & Strategy, for Communications & Data Services at Comcast Cable; Todd Smith, Director of Media Relations at Cox Communications; and Jim Wales, Executive Director of Networks at Verizon.
Judges evaluated submissions based on technology innovation, financial impact, market validation and end-user customer experience.
TOA Technologies is being recognized for its industry leadership in innovation and the technological evolution of ETAdirect, its flagship field service management software solution.
"We created ETAdirect to solve the problem of customers waiting at home without knowing when an appointment will occur or a technician will arrive," said Yuval Brisker, co-founder and CEO, TOA Technologies. "ETAdirect uses patented, time-based, self-learning and predictive analytics technology to manage, schedule and optimize work in the field. We are passionate about delivering these capabilities to all cable and telecom providers, and are honored that this industry-based panel of judges have recognized our approach as the most innovative and beneficial in supporting their goal of delivering a superior customer experience."
TOA Technologies' unique approach to field service management has helped its clients to dramatically increase efficiencies and reduce operational costs while improving customer service. ETAdirect enables service providers to predict when an appointment is going to happen and how long it will take – with 96 percent accuracy. Cable operators and telecommunications companies using TOA's solutions see an increase in productivity, with a 47 percent increase in the average number of jobs completed each day and typical savings of $10,000 per mobile employee each year.
To learn more about TOA Technologies and ETAdirect, visit http://www.toatech.com.
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About TOA Technologies
TOA Technologies is the leading provider of field service and mobile workforce management applications. ETAdirect, TOA's patented platform, improves customer service while dramatically reducing operational costs and delivering immediate and lasting return on investment. As the industry's only complete on-demand solution, ETAdirect uses time-based pattern recognition and predictive analytics to provide the most advanced and accurate field service management application on the market. ETAdirect reduces customer wait times while increasing field workforce efficiency. TOA's solutions are cloud-based, quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other solutions.
Across four continents, ETAdirect manages mobile workforces for some of the world's most recognizable global brands in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries. Named a Leader in the Gartner Magic Quadrant for Field Service Management, 2012, TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America and Australasia.
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