Web-based Support Center Helps Leading Remote File Storage Company to Deliver Superior Customer Service

DALLAS and SAN FRANCISCO, Sept. 27, 2011 /PRNewswire/ -- FilesAnywhere, one of the world's leading providers of remote file storage, and Zendesk, the proven cloud-based help desk software provider, today announced the launch of the FilesAnywhere Support Center. Powered by Zendesk, the new web-based support ticket application and self-service customer support platform is located at filesanywhere.zendesk.com

Through the center, FilesAnywhere customers can get answers to their specific questions directly from the company's support team.  They also can stay up-to-date with announcements from FilesAnywhere through the knowledge base where they can get a wealth of information ranging from how to get started with the product to details on specific feature functionality to information on billing questions.

"As FilesAnywhere continued to grow, we were finding we needed a fast, simple, yet sophisticated help desk solution to ensure that we are delivering superior customer support," said Adam Blue, Social Media Manager at FilesAnywhere, "In addition, we needed a solution that we could easily customize to reflect the FilesAnywhere brand. We tested several help desk products and found that Zendesk was the perfect solution for us."

"It is great to see how quickly FilesAnywhere was up and running," said Kate Hobbie, Zendesk's Director of Customer Support. "Having more than 10,000 customers ourselves, our own support team understands the importance having a quick, easy way to boost agent productivity, enable collaboration, and improve responsiveness."

About FilesAnywhere

Since 1999, FilesAnywhere has provided simple, mobile access to files, cloud backup, storage, collaboration, virtual data rooms, and branded file portals for both consumers and businesses. FilesAnywhere is a trademark of Officeware Corporation. Headquartered in Bedford, Texas, Officeware Corporation is a wholly-owned subsidiary of Immediatek, Inc. (IMKI)
Support and information: 855-SYNC-NOW (972-893-3301).

About Zendesk

Zendesk is the leading provider of proven, cloud-based help desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 10,000 Zendesk customers, including Adobe, MSNBC, Sony, OpenTable and Groupon, trust Zendesk with their most valuable assets: their customers, partners, and employees. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners. Learn more at www.zendesk.com.

SOURCE Zendesk

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