Smart Campaign is a global effort to embed a set of client-protection principles into the fabric of the microfinance industry. This Certification is awarded to financial organizations that institutionalize the Smart Campaign's seven Client Protection Principles, which include: appropriate product design and delivery, prevention of over-indebtedness, transparency, responsible pricing, fair and respectful treatment of clients, privacy of client data, and mechanisms for complaint resolution.
FINCA has been serving individuals and small businesses in Kosovo for over 16 years. Lower-income customers can access responsible financial products across a 21-branch network, including individual loans, SME loans for rural and agricultural markets. Recently, FINCA Kosovo adopted an Agricultural Loan Appraiser, a tablet-based app that assesses creditworthiness of farmers and their households, designs loans to match clients' cash flows, and strengthens decision-making based on state-of-the-art credit summaries.
Isabelle Barrès, Director of Smart Campaign, said, "Congratulations to FINCA Kosovo for pursuing the highest ethical standards and leading the sector in client protection. This certification sends a strong message to the people of Kosovo that FINCA is a responsible provider of financial services."
About FINCA Kosovo
FINCA Kosovo is a microfinance institution providing innovative financial services to more than 14,000 clients through 22 branches nationwide. With a loan portfolio of more than EUR 23 million at the end of October 2016, FINCA Kosovo is part of the global FINCA microfinance network, serving over 1.6 million clients in 21 countries, with a double bottom line of financial sustainability and social performance. For more information, visit http://kosovo.finca.org.
The FINCA Microfinance Holding Company is a network of 21 microfinance institutions and banks that provide socially responsible financial services that enable low-income individuals and communities to invest in the future. The majority owner of the network is FINCA International, a microfinance and social enterprise leader dedicated to creating economic inclusion for the poor. Follow us on Twitter @FINCA.
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SOURCE FINCA International