PLANO, Texas, Nov. 2, 2016 /PRNewswire/ -- Fonality, a business phone solution provider, is perhaps best known for its award-winning business collaboration tool, Heads Up Display™. But Fonality continues to lead the charge with additional integrations and features that elevate the customer experience to new heights. One such add-on is the Fonality Salesforce Integration. Originally released in 2014, Fonality's Salesforce integration was created to provide a unified experience between Fonality communication services and the customer's Salesforce environment.
Two years later, Fonality is still seeking out new ways to improve this integration and the user experience that goes along with it. Fonality has therefore announced the following new features and capabilities for its Salesforce Integration:
New modern user experience built around advanced design principles. As previously disclosed last week with its latest HUD Web release, Fonality is embarking on a design strategy aimed at user friendliness and consistency across its many user interfaces. The new user interface for its Salesforce Integration 2.0 is no exception.
Greater usability including greater stability, improved reporting, and more admin controls.
New and improved features have been included such as Persistent Notes, Multi-Line Call Handling, Full Object Support, and Actionable Call History.
Ali Rizvi, Fonality director of product management, had this to say, "For many companies, salesforce.com and the business phone system represent the core technologies that enable prospect and customer interaction. We took the first logical step when we unified these tools. Now, we're strengthening the Fonality Salesforce Integration for even greater usability."
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