ANN ARBOR, Mich., Feb. 26, 2013 /PRNewswire/ -- ForeSee, the global leader in technology-driven customer experience analytics was presented with a Silver Stevie® Award in the Solutions Technology Partner of the Year category in the seventh annual Stevie Awards for Sales & Customer Service last night.
The Stevie Awards for Sales & Customer Service are the world's top sales awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world's leading business awards shows including the prestigious American Business AwardsSM and International Business AwardsSM.
The awards were presented to honorees during a gala banquet on Monday, February 25 at the Paris Hotel in Las Vegas. More than 300 nominated customer service and sales executives from the U.S.A. and several other countries attended.
The Business TalkRadio Network will broadcast a recording of the presentations this Wednesday, February 27, at 8:00 pm ET.
More than 1,100 entries from organizations of all sizes and in virtually every industry were submitted to this year's competition. Finalists were determined by the average scores of 120 professionals worldwide, acting as preliminary judges. Entries were considered in 30 categories for customer service professionals.
More than 100 members of eight specialized judging committees determined Stevie Award placements from among the Finalists during final judging this year.
ForeSee is a pioneer in customer experience analytics and succeeds in linking the customer experience to the bottom line. ForeSee was nominated this year for the role that its customer satisfaction analytics play in helping organizations predict and improve future financial performance. ForeSee was originally founded to bring scientific measurement of the customer experience to online marketing initiatives, and is being recognized for the expansion of its customer experience measurement across all touch points, including stores, contact centers, websites, mobile sites, and mobile apps. This award recognizes ForeSee's specific contributions to the measurement of customer satisfaction across the mobile channel with the launch of the first-of-its-kind technology to measure the customer experience on mobile-optimized sites and apps across all leading mobile platforms.
"ForeSee's technology, innovation, and results for clients all underscore our commitment to helping companies across industries understand the needs of their customers and consequently bolster satisfaction. We are thrilled to be recognized for our efforts to translate those improvements into tangible business results for our clients," said Larry Freed, president and CEO of ForeSee. "In a year when analysts are reporting that the customer experience will be a top strategic priority for the C-suite, it is an honor to be recognized alongside other industry leaders for our multichannel customer experience analytics."
"From our perspective this was the most successful Stevie Awards for Sales & Customer Service yet," said Michael Gallagher, president and founder of the Stevie Awards. "Not just because of the increase in the number and variety of entries, but in the extraordinary quality of the entries. Judges have told me how impressed they were with the success stories they reviewed this year. All of this year's Stevie Award winners are truly deserving."
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
As a pioneer in customer experience analytics, ForeSee continuously measures satisfaction across customer touch points and delivers critical insights on where to prioritize improvements for maximum impact. Because ForeSee's superior technology and proven methodology connect the customer experience to the bottom line, executives and managers are able to drive future success by confidently optimizing the efforts that will achieve business and brand objectives. The result is better business for companies and a better experience for consumers. Visit www.foresee.com for customer experience solutions and original research.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.StevieAwards.com.
Sarah Allen-Short, 734-327-3852