NEW YORK, May 25, 2016 /PRNewswire/ -- Pypestream, the business-to-consumer messaging platform, today announced Richard (Rick) Braddock has joined the company as chairman of the board. The move is the latest in a series of organizational announcements, with Pypestream also recently expanding its executive team and opening offices in San Francisco and Johannesburg, South Africa, to keep pace with the demand from businesses that have adopted their own 'Pypes' to securely chat with customers.
"We are thrilled to have Rick join as our chairman," said Pypestream CEO, Richard Smullen. "His deep experience in the financial services, mobile and commerce sectors, along with his valuable connections and respect in the investment community, further validates our vision of delivering a secure mobile messaging platform that empowers both businesses and their customers. Since launching in mid-January this year, more than 10,000 businesses have adopted Pypestream to message their customers – improving customer service and increasing commerce. Now we're seeing that momentum build even faster as large enterprises leverage our proprietary AI and chatbot technologies to nail the customer experience they need to deliver on mobile."
Mr. Braddock brings extensive experience to the role of Chairman of the Board, including over thirty years of operational leadership across the financial services, e-commerce and mobile sectors. During his distinguished career, Mr. Braddock has served as President and COO of CITICORP as well as Chairman and CEO of Priceline.com, overseeing the company's public offering. Most recently he served as Chairman of Mozido, and Chairman and CEO of FreshDirect, among other ventures.
"I look forward to working closely with Richard, the board, and the management team as we continue Pypestream's focus on innovation and growth," said Mr. Braddock. "Pypestream has quickly emerged as the go-to platform for business-to-customer messaging and is transforming the way brands connect with their customers. First and foremost, Pypestream's ongoing success will be driven by its unique offering - a real-time communication tool that increases customer loyalty. Pypestream also delivers the enterprise-ready features businesses are looking for, from security and privacy to in-message payments, in contrast to peer-to-peer social messaging platforms."
Pypestream's secure mobile platform provides customers with a single destination to message their favorite brands and local businesses. Businesses are listed alongside each other as 'Pypes' in an easily searchable catalogue, allowing consumers to scroll, connect and message them instantly. Through branded 'Pypes,' companies can create content hubs that engage customers, deliver product/promotional information, automate customer service and even handle in-message transactions.
All of this and more is powered by Pypestream's proprietary AI chatbot technology that allows brands to manage one-to-one conversations at scale, automating routine customer service inquiries. These 'bots' (as they are more popularly known) allow dramatic cost savings for brands and keep the conversation flowing with customers. Conversations can take the form of marketing initiatives like offers, promotions and bill pay to reactive initiatives like technical support and product advice.
"Mobile messaging and chatbots have the power to be transformative, drastically changing how brands interact with customers in real time to build loyalty," said Smullen. "Pypestream is partnering with brands to develop what they need in a bot for customer service, while also embracing commerce from in-message payments to secure file transfer. The future for conversational commerce is bright and we're just now seeing the beginning of that wave."
Pypestream is a secure mobile messaging platform that uses real-time chat to transform the way brands and businesses connect with their customers. Through 'Pypes' listed in a searchable catalogue, businesses are provided with a direct connection to their customers for increased engagement, automated customer service, and in-message payment processing. As the ultimate customer engagement tool, further loyalty is derived by using proprietary AI and chatbot technology that allows opt-in conversations at scale.
Since launching in Jan 2016, over 10,000 businesses have adopted Pypestream to improve the relationship with their customers. The company is headquartered in NY and while privately funded, will soon have over 100 employees.
David Henderson, 425-829-5971
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