COLORADO SPRINGS, Colo., Aug. 4, 2014 /PRNewswire/ -- Call center leaders are looking to enhance their knowledge on critical industry topics ranging from strategy to hands-on coaching, from knowledge management to financials at the ICMI Contact Center Training Symposium (September 23-26, 2104) in Las Vegas, NV.
The in-depth, one-to-four day courses have become a regular part of many organizations training program, topics include:
- Essential Skills and Knowledge for Effective Contact Center Management
- Knowledge Management Foundations: KCS Principles
- More than Metrics: Harnessing Data to Drive Performance
- Quality Program Development Workshop
- The Workforce Management Boot Camp
- Advancing Contact Center Quality Through Monitoring and Coaching
- Contact Center Strategy: A Planning Workshop
- Mastering Contact Center Financials: Strategies for Planning, Measuring, and Reporting
The Value of Contact Center Management Training
"ICMI's flagship course Essential Skills and Knowledge for Effective Contact Center Management is essential for anyone managing a call center to participate in," Marta Kelsey explains. "Learning how to create an effective planning process, reducing call center costs and techniques to meet service levels consistently and measurably are critical skills every contact center leader must have to make strong organizational impact."
View a complete course description at icmi.com/Symposiums/Las-Vegas/Courses#esk
Register before August 15th and use promo code SYMPR to receive $200 off the already low Early Bird pricing for all training event pass types.
About ICMI Training Symposiums
If you're a call center professional looking to enhance your knowledge on a wide range of subjects, the ICMI Las Vegas Training Symposium is the place to be. Value-priced passes, extending from one to four days, cover an array of critical industry topics ranging from strategy to hands-on coaching, from knowledge management to financials. And with eight different courses to choose from, you can customize your learning experience by focusing on the specific areas that meet your interest.
To receive email updates on the training event, register for the ICMI training newsletter.
SOURCE International Customer Management Institute (ICMI)