Grandstream astutely ensures its products are in line with the mega trends, in particular those relating to mobility, convergence and cloud. Examples of prominent Grandstream phone features that enable mobile integration/communication include integrated Bluetooth and Wi-Fi; embedded Web browsers; built-in USB, Gigabit and mini HDMI ports; video; power over Ethernet (PoE); and native session initiation protocol (SIP) technologies.
"Grandstream was one of the early IP endpoint vendors to integrate its IP endpoints with a wide variety of hosted/cloud-based communications service providers," said Frost & Sullivan Principal Analyst, Alaa Saayed. "This allowed it to expand its global market presence and address emerging opportunities. Today, more than 60% of its SIP phone shipments are deployed in hosted/cloud-based communications environments."
With five research and development centers in the United States and China and over 600 employees, of which more than 50% are developers and engineers, Grandstream has harnessed many best practices. It has made the most of its accrued experience and presents full documentation, best practice materials, and diagnostic tools to a wide ecosystem of channel partners, individuals, and institutions. It continues to strive to improve its processes and educate to the market about best practices for each individual deployment and usage scenario.
Unlike peer vendors that try to raise the average selling price of their IP phones by adding more features and functionalities, Grandstream's feature-rich products are available at reasonable prices. Its IP endpoint models are offered with intuitive provisioning guides and support resources to make implementation, usage, and maintenance as easy as possible. Furthermore, when the device is connected to Grandstream IP PBX appliances, the Auto-Discovery and Zero-Configuration options built into the call control platform enable low-touch and efficient auto-provisioning. Grandstream's Automatic Provisioning System (GAPS) gives IT administrators and service providers direct control over the device provisioning and facilitates the mass deployment of its complete array of IP endpoints, surveillance cameras, and gateways.
Since it was founded, the company has been adding regional offices around the world to not only enhance its distribution network, but also to expand and localize its technical support. Resellers across the globe receive priority technical support through its dedicated HelpDesk support portal, while Grandstream's ResellerConnect Web portal offers direct access to promotional, sales, and marketing tools.
"With almost 15 years of experience and an ISO 9001-certified product line, Grandstream technologies are empowering businesses in more than 150 countries across the world," noted Saayed. "Its enviable clientele that features top companies has cemented Grandstream's reputation as a vendor of cost-effective, yet high quality and innovative, IP endpoints."
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in devising a strong growth strategy and robustly implementing it. The recipient has shown strength in terms of innovation in products and technologies, leadership in customer value, and speed in response to market needs. In short, the award looks at the emerging market participants in the industry and recognizes the best practices that are positioned for future growth excellence.
Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.
About Grandstream Networks, Inc.
Grandstream Networks, Inc. has been connecting the world since 2002 with SIP Unified Communications products and solutions that allow businesses to be more productive than ever before. Our award-winning solutions serve the small and medium business and enterprises markets and have been recognized throughout the world for their quality, reliability and innovation. Grandstream solutions lower communication costs, increase security protection and enhance productivity. Their open standard SIP-based products offer broad interoperability throughout the industry, along with unrivaled features and flexibility.
About Frost & Sullivan
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