Frost & Sullivan Honours Moventas with 2012 European Customer Value Enhancement Award Unique remote sensing technology, complete service portfolio, and innovative mobile 'on-site' services add significant customer value
LONDON, Dec. 5, 2012 /PRNewswire/ -- Based on its recent analysis of the gearbox services market, Frost & Sullivan recognizes Moventas with the 2012 European Customer Value Enhancement Award.
"Through a focus on quality, reliability, innovation, cost reduction, and timeliness of service, Moventas has built tremendous value for customers," noted Frost & Sullivan Power Transmission Research Analyst Ramasubramanian Natarajan. "The company's engineering prowess and forward thinking is clearly illustrated through its unique remote sensing technology, its complete service portfolio, and innovative mobile 'on-site' services. Close collaboration with customers has also helped the company design 'one-of-a-kind' customisable service packages to meet virtually any services needs within this market."
Moventas is a pioneer in gearbox service technology, offering one-stop solutions to meet the ever-increasing service demands of the European industrial segment. Its extensive on-site field services range from repairs, replacements and refabrication to rebuilds, spare parts and condition management, for almost any gearbox.
State-of-the-art plants in Finland and Germany allow Moventas to carry out repair, rebuild, and spare parts production in a timely and efficient manner. By the end of this year, Moventas will have launched its mobile workshops to meet on-site service demands within the wind power segment.
"In the future, this concept will be rolled out to the overall industrial gearboxes segment as well," said Natarajan. "This innovative, 'mobile' approach will reduce the downtime and cost associated with transporting the gearbox to a service facility."
Moventas' proactive service audit procedures and advanced gearbox service methods, such as preventive, predictive, and remote condition monitoring, are unmatched in the industry and clearly differentiate the company's service offering from its competitors.
Moventas' cost-efficient remote diagnostics service – Condition Management System (CMaS) - is web-enabled, allowing the system to collect information and send it to the experts at Moventas' remote diagnostics center in Finland. Moventas' team can then provide fully informed service recommendations based on the data they have received.
"CMaS also allows for early fault detection and critical preventative maintenance that will ultimately reduce downtime and operating costs," stated Natarajan. "This service is a 'one-of-a-kind' in this market, giving Moventas a significant competitive advantage."
Moreover, around-the-clock technical support and monitoring of critical gears, the creation of data analysis reports, specialist recommendations, and preventive maintenance notifications augment the value of Moventas' services. The company is now working to offer this unique remote diagnostic solution in different languages across Europe, in order to provide better local support to its customers at the regional level.
"End user feedback indicates that Moventas exceeds the industry's gearbox servicing needs," concludes Natarajan. "The company's ability to either repair or rebuild gearboxes from other manufacturers and supply spare parts for almost most any gearbox application ensures a hassle-free, single point-of-contact for all servicing needs in this market."
The Frost & Sullivan Award for Customer Value Enhancement is presented each year to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. This Award recognises the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.
Frost & Sullivan Best Practices awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.
Moventas is one of the world's leading gear manufacturers. Moventas offers power transmission solutions to, for example, wind energy, pulp and paper as well as the mining industry, and comprehensive services for the overhaul, maintenance and remote management of gears. Moventas has some 950 employees in 13 countries and a worldwide partner network. Moventas is part of the global engineering group Clyde Blowers.
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