MOUNTAIN VIEW, Calif., Sept. 28, 2016 /PRNewswire/ -- Based on recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes Teleperformance (TP) as the recipient of the 2015 North American Company of the Year Award in contact center outsourcing. TP has garnered this recognition for 3 consecutive years. As the leader in the global outsourced customer experience management (CEM) and contact center services space, TP continues to leverage its experience, global reach, and innovative services to deliver customer-centric solutions and outstanding results for its clients.
Executing on an exceptional growth strategy, TP has grown to more than 190,000 employees in 311 sites and 65 countries.The company manages programs in more than 75 languages and dialects on behalf of major international companies and supports a wide variety of industries.
"Investing in technology and offering consultative, responsive client service are critical components of TP's strategy to enhance its value proposition," said Frost & Sullivan Principal Analyst, Michael DeSalles. "Increasingly, TP's approach allows clients to manage and deliver personalized omnichannel communications solutions across the globe."
Superior Choice of Nearshore Destinations for North American Clients
TP enjoys a leading edge over its competitors in identifying that nearshore sites offer many of the same advantages as domestic locations, which includes cultural affinity and the ready availability of an educated talent pool with high English proficiency. TP has the most extensive choice of site locations for nearshore agent sourcing among competing North American outsourcing providers.
TP's solution for social media and ePerformance adds another important dimension to the company's technology platform: a user friendly and elegant social media platform with full support for voice and non-voice channels that generate critical insights for clients. TP's work-at-home platform called HomeBase attracts, motivates, and develops the most qualified agent talent available in North America.
The Teleperformance Platinum program combines technology and infrastructure with highly trained and passionate agents to deliver the highest level of customer care. No other company replicates this vertical-agnostic offering.
"Teleperformance understands that technology is empowering consumers to communicate with enterprises in new ways, fundamentally changing the dynamic between buyer and seller and giving consumers higher influence in a company's branding," noted Frost & Sullivan Global Program Director, Stephen Loynd. The strong thread that runs through TP's innovative tools, processes, and products places it at the top tier of outsourcing service providers in North America. According to Loynd, "Its innovative and energetic CEO, Paulo César Salles Vasques, and his team possess a unique entrepreneurial spirit and passion combined with a sophisticated international perspective."
TP's outlook for growth in 2016 is positive, and current ongoing efforts to expand the business, particularly in the United States and Asia, are expected to help TP deliver above-market revenue growth once again in 2016.
For these reasons, Frost & Sullivan recognizes TP with the distinctive 2015 North American Company of the Year Award in customer contact outsourcing. Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in terms of growth strategy and implementation. The award recognizes a high degree of innovation with products, technologies, and leadership, with a focus on customer value and market penetration.
Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.
About Teleperformance Group
Teleperformance (RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP), the worldwide leader in outsourced omnichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 2015, it reported consolidated revenue of €3.4 billion ($3.7 billion, based on €1 = $1.11).
The Group operates 147,000 computerized workstations, with close to 190,000 employees across 311 contact centers in 65 countries and serving more than 160 markets. It manages programs in 75 languages and dialects on behalf of major international companies operating in a wide variety of industries.
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: STOXX 600, SBF 120, Next 150, CAC Mid 60 and CAC Support Services. They also have been included in the Euronext Vigeo Eurozone 120 index since December 2015, with regard of the Group's performance in corporate responsibility.
For more information: www.teleperformance.com
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