Gazelle Leaps reCommerce™ Industry Forward with Customer Pledge
"Gazelle's reCommerce™ Pledge" Sets the Standard for Industry Practices
BOSTON, Sept. 13, 2011 /PRNewswire/ -- Gazelle (gazelle.com), the nation's leading consumer electronics reCommerce™ service, today announced a comprehensive promise to Customers. The promise is titled, "Gazelle's reCommerce™ Pledge," and details what Customers should expect when trading in used electronic devices and what they can expect when trading in with Gazelle.
"With so many people likely to upgrade when Apple announces its expected new iPhone this fall, we wanted to give the public documented peace of mind about trading in their gadgets," said Israel Ganot, co-founder and CEO of Gazelle. "Providing a premier Customer experience is part of our DNA here at Gazelle, and with this Pledge we are committing to have the right technology and processes to hold ourselves accountable to our Customer promises."
The declaration is as follows:
Each and every time you trade in an electronic with Gazelle, we believe you deserve an honest, fair, and friendly experience. Gazelle's reCommerce Pledge shows what you can expect in every transaction with Gazelle and our commitment to you when, on occasion, a transaction doesn't go as planned.
Fair payment: Gazelle commits to continued investment in patent-pending technology and its in-house team to ensure competitive payouts for Customers across all of its categories and 250,000+ searchable products in its catalog.
30-day Gazelle Offer guarantee: Once you lock in your Gazelle Offer online, you will have 30 days to send in your items.
Free shipping: Gazelle will provide free shipping on every transaction valued at least $1.
Offer protection: If we determine that the value of your item is higher on the day we inspect it than the day you locked it in online, we will give you the higher offer.
Secure data destruction: Gazelle promises to invest in best practices and technology for data destruction and to make reasonable efforts to fully and properly destroy all personal data on items we receive.
Honest communication: Gazelle will update you along the way, including when we've received your items, when they've been checked out, when any issues arise, and ultimately when your payment has been sent.
True value: When we check out your items, sometimes we find them to be in better condition than described and sometimes lesser condition. When either of these happen, we promise that:
If your item is deemed by us to be better than described, we promise to raise your offer and pay you the true, higher value.
If your item is deemed by us to be of lesser value than described, we promise to give you the choice to accept a reduced offer or to have your item returned free of charge.
Free recycling: Gazelle will accept and responsibly recycle items of no value in all categories we support at no cost to Customers.
Responsible recycling: Gazelle is committed to zero landfill, zero export recycling practices and will take reasonable steps to ensure that all recyclables traded in are recycled through domestic BAN e-steward certified partners.
We're here to help: Gazelle will be available to help with friendly service. Whether Customers choose to chat with us online, communicate by email or reach out to us through social media. We will proactively solve problems and answer any questions Customers may have.
Gazelle (www.gazelle.com), a service of Second Rotation, Inc., provides an easy, fast, and fair way for consumers to get cash for their unwanted electronic devices. Gazelle takes the risk and effort out of selling electronic gadgets online and provides its users with benefits such as free shipping and packaging and comprehensive identity/data removal. To date, Gazelle has helped more than 200,000 consumers reCommerce their used gadgets to de-clutter their lives, earn quick cash and generally lead a greener lifestyle. Based in Boston, Gazelle is backed by premier venture capital firms Craton Equity Partners, Physic Ventures, Venrock Associates and RockPort Capital Partners.
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