GBTA Foundation and Egencia Unveil Findings of First Ever Corporate Travel Policy Study for Asia Pacific Region
ALEXANDRIA, Va., Sept. 27, 2011 /PRNewswire-USNewswire/ -- The GBTA Foundation, the research arm of the Global Business Travel Association, and Egencia®, the corporate travel arm of Expedia, Inc., today released results from its first Corporate Travel Policy study for Asia Pacific (APAC), exploring trends and effectiveness in policies.
"In every part of the world we seek to spread best practices for travel and meetings management, especially as business and travel are global in nature. These findings allow us to benchmark travel policies in the Asia Pacific region, where spend on business travel is rising, and further share with our global membership strategies for success and also areas that offer opportunity to improve," said Joe Bates, director of Research, GBTA Foundation.
Based on best practices and insights from 421 travel buyers based in Asia Pacific, the study takes a comprehensive look at policy mandates versus guidelines, consolidation, booking procedures, class of service, advance purchases, pre-trip approval, groups/meetings and emergencies, and ancillary fees among other issues – all of which comprise variables that make travel difficult to standardise.
"Controlling travel associated costs and maximising savings are key travel management objectives," said Cecilia Routledge, Managing Director Egencia APAC. "Our study reveals industry insights for APAC travel managers that will allow companies to benchmark themselves against both APAC and global companies in order to drive maximum cost savings through custom-tailored travel programs that offer, among other benefits, preferred rate hotels."
The survey collected information on if and how companies are tracking ancillary fees, finding that only 31% of APAC buyers are tracking ancillary fees. Of the 69% of travel buyers in APAC that do not currently track ancillary fees, 61% are not sure when they plan to start tracking the fees indicating uncertainty on how to capture and report on ancillary spending within their current programs.
Travel managers in APAC said that they are most likely to reimburse travelers for the following ancillary fees for air and hotel:
- Air: The top amenities travel buyers will reimburse are for baggage fees (53%), itinerary changes (52%), in-flight meals (33%) and in-flight Internet (13%).
- Hotel: The top amenities travel buyers will reimburse are for Internet access (72%), airport shuttle (58%), parking (40%), and for late check-out (38%).
Enforcing Travel Policy
Forty-eight percent of respondents said travel policy is more a guideline that employees should observe, rather than a mandate, with requests for future compliance considered a 'slap on the wrist'. Companies with larger travel spend are more likely to have a written policy, but 11% of companies do not have a written travel policy. The study suggests that organisations could dramatically benefit from better enforcement and the associated savings.
Fifty-two percent of travel managers in APAC do not authorise business class air travel to any destination. However of those that do allow an upgrade in air travel, primarily allow business class air travel for long-haul flights to: Europe (38%), North America (34%), South America (30%) and the Middle East-Africa (25%).
Lowest Logical Fares (LLF)
The study also explores policy standards around LLFs, which represents the lowest fare that is consistent with a corporation's travel policy.
- Booking Windows: 40% of survey respondents include windows in their policy requiring travelers to consider lower fare alternatives before or after their originally preferred departure time.
- Connections: 26% of respondents require travelers to accept connections when savings are available and connections do not extend travel time unreasonably.
- Alternate Airports: 15% of respondents encourage the use of alternate airports if they are reasonably close to actual destinations.
The complete Perspectives on Corporate Travel Policy in the Asia-Pacific Region study is available through http://info.egencia.com/2011GBTALandingPageAPAC.html and http://www.gbta.org/Lists/Resource%20Library/Forms/Foundation_Research_and_Surveys.aspx.
About the GBTA Foundation
The GBTA Foundation is the education and research foundation of the Global Business Travel Association (GBTA), the world's premier business travel and corporate meetings organization. Collectively, GBTA's 5,000-plus members manage over $340 billion of global business travel and meetings expenditures annually. GBTA provides its network of 17,000 business and government travel and meetings managers, as well as travel service providers, with networking events, news, education & professional development, research, and advocacy. The foundation was established in 1997 to support GBTA's members and the industry as a whole. As the leading education and research foundation in the business travel industry, the GBTA Foundation seeks to fund initiatives to advance the business travel profession. The GBTA Foundation is a 501(c)(3) nonprofit organisation. For more information, see gbta.org and www.gbtafoundation.org
About Egencia, an Expedia, Inc. Company
Egencia is the fifth largest travel management company in the world. As part of Expedia, Inc., (NASDAQ: EXPE), the world's largest travel marketplace, Egencia helps businesses get ahead by offering the only truly integrated corporate travel service. Egencia's industry expertise helps drive results that matter, delivering meaningful advancements that have a real impact. By combining a powerful offline and online service, Egencia delivers a complete corporate travel offering supported by global market expertise and a best-in-class technology platform.
For more information, go to www.egencia.com.au
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SOURCE GBTA Foundation