The Skype for Business Certification Program is designed to offer Microsoft customers the added assurance of third-party solutions that have demonstrated a high quality experience and compatibility when deployed with Skype for Business. Only products that pass the specifications outlined in the Skype for Business Certification Program can be associated with this designation.
"We are pleased to see Genesys certify the Genesys Customer Experience Platform for Skype for Business Server 2015 and extend the communication experience for organizations to achieve more," said Andrew Bybee, Principal GPM, Skype for Business.
A 2015 T3i Group study indicates that 79 percent of U.S. enterprises are deploying or planning to deploy Skype for Business, including telephony. Skype for Business applications are validated against specific test cases to ensure they meet the Microsoft quality bar, including core functionality, interoperability, performance, and scale within Skype for Business topologies—and to give customers peace of mind when deploying Skype for Business.
Enabling a True Omnichannel Customer Experience
As noted in a May 2015 announcement, Genesys is one of the first enterprise-class contact center solutions providers to achieve a native integration with Skype for Business using the Unified Communications Managed API, part of the Skype Developer Platform. The importance of this fully integrated solution is in its ability to provide uninterrupted channel transitions, enabling customers and agents to move their interactions seamlessly between voice, video and instant message in Skype for Business to help enable a true omnichannel customer experience.
"Our customers are looking towards the next generation of customer service, with contact center and unified communication solutions leading the way. The game is changing with combined solutions from Genesys and Microsoft, and our customers can now take advantage of the synergy between the most innovative platforms on the market today," said Mike Fiorina, Microsoft Practice Director with Integration Partners, a national network and communication engineering services company.
Fiorina added, "With the native integration between the Genesys Customer Experience Platform and Skype for Business, our customers can now reach companies through multiple Skype modalities—voice, chat, or video—on any device, and agents can instantly find an available expert across the enterprise to bring into the conversation. This drives first contact resolution and high customer satisfaction."
In addition to its recent dual certification of Genesys, Microsoft is in the process of deploying a cloud-based contact center from Genesys for its own global contact center, as announced in October 2015. Anticipated to be one of the world's largest contact center systems, it will extend the Skype for Business PBX, conferencing and messaging system already used daily by approximately 100,000 Microsoft employees globally.
Genesys will be an exhibitor at the Microsoft Ignite event for empowering IT professionals to take place September 26-30 in Atlanta. The company will offer live demonstrations of the Genesys Customer Experience Platform with Skype for Business integration in booth #2451 in the exhibition hall.
In turn, Microsoft is a platinum sponsor and main stage speaker at G-Force 2016. This annual Genesys marquee customer engagement event will be held in Miami's iconic Fontainebleau Hotel from October 4-6. Register now to reserve your place and join the conversation on social media at #GFORCE16.
Genesys, the world's #1 Customer Experience Platform, empowers companies to create effortless omnichannel customer experiences, journeys, and relationships. For over 25 years, we have put the customer at the center of all we do and passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries to orchestrate over 25 billion contact center interactions per year in the cloud and on-premises. For more information, visit www.genesys.com.
Connect with Genesys via Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.
Lisa Hawes or Sarah Koniniec
Logo - http://photos.prnewswire.com/prnh/20160915/408485LOGO
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/genesys-achieves-microsoft-gold-partner-status-300329282.html