Georgia Power introduces new Outage Alerts Service allows customers to set customized notifications via text, phone or email
ATLANTA, Nov. 12, 2013 /PRNewswire/ -- Georgia Power announced today that it has added a new outage notification option to its online Outage & Storm Center at www.georgiapower.com/storm. The new service, available once customers have signed in to their online account, enables them to choose from multiple notification options, including text message, phone call and email. Once an option is selected, customers automatically receive personalized updates should a power outage occur at their home or business due to severe weather, traffic accidents or other causes.
"We're continuously implementing new technologies to provide best-in-class service to our customers, including how we communicate with them during outages," said Leslie Sibert, vice president of distribution for Georgia Power. "The Outage Alert service is one example of how we're adding value for our customers by providing them with the information they need to make well-informed decisions during unexpected outages."
The new Outage Alert service provides users with:
- The ability to register up to five people per account – an important function for families and businesses.
- Detailed information, including the cause of the outage and an estimated time of restoration.
- Updates if the estimated time of restoration changes.
- A "Do Not Disturb" option to silence alerts overnight or at other preferred times.
Visitors to Georgia Power's online Outage & Storm Center can also report an outage and access the company's recently introduced interactive Outage Map, which allows them to view detailed information on known outages across the state and track crews as they work to restore power. The Outage & Storm Center also contains important information about severe weather, including guidance on what to do before, during and after a storm.
About Georgia Power
Georgia Power is the largest subsidiary of Southern Company (NYSE: SO), one of the nation's largest generators of electricity. Value, Reliability, Customer Service and Stewardship are the cornerstones of the company's promise to 2.4 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, 21st century coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Consistently recognized as a leader in customer service, Georgia Power was recently ranked highest in overall business customer satisfaction among large utilities in the South by J.D. Power and Associates. For more information, visit www.GeorgiaPower.com and connect with the company on Facebook (Facebook.com/GeorgiaPower) and Twitter (Twitter.com/GeorgiaPower).
SOURCE Georgia Power