2014

Gift Card Sales To Top $110 Billion As Card Spillage Declines 20 Percent CEB TowerGroup Research Finds Sales of Open Loop, Restaurant and Merchant Cards Fuel Purchases as Electronic Gifting Traction Slows

BOSTON, Dec. 17, 2012 /PRNewswire/ -- Sales of gift cards will surpass $110 billion and spillage will drop 20 percent to $1.7 billion according to CEB TowerGroup research.  Propelling gift card sales past the $100 billion dollar mark is an increase in open loop gift cards purchases like those offered by American Express, Visa, Mastercard and Discover ($40 billion), restaurant gift cards ($19 billion) and merchant cards ($36 billion).  While electronic gift card sales have increased since tracking began in 2010, sales in 2012 are only projected to reach $3 billion, reflecting slower than initially projected adoption.

In 2012, CEB (NYSE: CEB) forecasts that roughly 85 percent of the U.S. population will exchange gift cards.  In addition to a higher volume of card sales, 75 percent of consumers will spend the full amount of money on the card and 30 percent will spend $25.00 more than the value of the card, which is helping lower spillage – the amount of money left on a gift card that a consumer will never spends – to $1.7 billion

Gift cards rebounded well after two years of slow growth in 2008 and 2009 due to the unforeseen economic downturn.  CEB TowerGroup research which has tracked gift card sales and use since 2006 suggests that the market will top $130 billion in sales by 2015 with electronic gifting growing from $3 billion in sales (2012) to roughly $16 billion by 2015. 

"Consumers continue to flock to gift cards as a popular gift choice due to the variety and assortment of cards available," said CEB TowerGroup senior research director Brian Riley.  "Consumers can now more easily use all the funds loaded on their gift card thanks to safeguards put in place by Title IV of the Credit Card Accountability, Responsibility, and Disclosure (CARD) Act of 2009, which severely restricts expiration dates and fees."

For more information on 2012 gift card sales, please visit www.executiveboard.com/giftcards

About CEB
CEB is the leading member-based advisory company.  By combining the best practices of thousands of member companies with our advanced research methodologies and human capital analytics, we equip senior leaders and their teams with insight and actionable solutions to transform operations.  This distinctive approach, pioneered by CEB, enables executives to harness peer perspectives and tap into breakthrough innovation without costly consulting or reinvention.  The CEB member network includes more than 16,000 executives and the majority of top companies globally.   For more information visit www.executiveboard.com.

SOURCE CEB



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