VICTORIA, British Columbia, March 21, 2017 /PRNewswire/ -- Servmetrics announces their integration with Lightspeed POS, bringing the power of real-time digital quality checks to all Lightspeed POS restaurant customers. With the Servmetrics platform, restaurants can stop negative online reviews before they happen and turn happy customers into social media promoters.
Servmetrics works by sending SMS based surveys to take-out and delivery customers after they've received their meals. This digital quality check tells the restaurant how happy the customer is with their order and, if there's an issue, a real-time notification is sent to the restaurant so they can fix the issue while it's happening. The ability to turn around that negative experience is key to customer retention and loyalty. Servmetrics also gives happy customers a way to spread their love through integration with social media and online review sites.
Nicholas Baingo, President of Servmetrics, noted that "by integrating with Lightspeed POS, we are able to provide Lightspeed customers with an advanced, real-time customer feedback platform that only takes minutes to setup and requires no technical knowledge to operate." By doing so, Servmetrics lets restaurants quickly act on real-time customer data, which greatly reduces lost customers, increases customer loyalty, and leads to positive online reviews and social media mentions.
For more information on Servmetrics please visit www.servmetrics.com.
About Servmetrics: Servmetrics is a recently funded tech company based in Victoria, British Columbia, Canada. The Servmetrics platform provides delivery restaurants with powerful insights into the minds of their customers. Through automated SMS messages, restaurants can conduct digital quality checks, immediately resolve any service issues, and convert customer happiness into online reviews. Servmetrics provides delivery and pickup restaurants with everything they need to make customer happiness their competitive advantage.
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