BOSTON, Oct. 27, 2016 /PRNewswire/ -- Glance Networks, a visual engagement solutions software company, today announced enhancements to its cobrowse platform. The updates include unique Glance Cobrowse modules that enable people to instantly and proactively share a browser view without downloads or additional permissions. The new capabilities continue to expand Glance's potential to allow sales, support and service agents to visually collaborate with their customers.
Next generation Glance Cobrowse is just the starting point. The new cobrowse modules boost online interactions to a whole new level:
- Cobrowse CRM – Combine the power of integrating Glance Cobrowse with your CRM to measure the impact of cobrowse on FCR, AHT, and more to make conversations more meaningful. Glance has out-of-the-box integrations with Zendesk and others. In addition, Glance APIs allow customers to integrate into almost any solution.
- Cobrowse Connect – Expand your CRM's reach with proactive notification that your customers are online. Customer service agents can proactively initiate a cobrowse session without the customer doing anything, shortening time to resolution by removing the need to ask questions like, "Are you online?" and "What do you see?".
- Cobrowse Outreach – Be notified in real-time as to which high-value customers are online. Sales representatives can then instantly reach out to these customers to provide concierge-level assistance and close the deal.
- Browse-With-Me – Bring self-service to a new level by empowering customers to browse with other experts, family members and friends, sharing anything from financial paperwork to furniture options online.
"When Glance Cobrowse is supercharged with these unique new capabilities, organizations can instantly improve the customer experience, understand which customers need assistance and close bigger deals for immediate improvement of the bottom line," said Tom Martin, Glance Networks CEO. "By limiting the number of questions needed to get to the core of customer issues and questions, efficiencies and satisfaction improve for both the customer and the agent."
These product updates will enhance Glance Networks' market-leading cobrowse, screen-sharing, and agent video solutions capabilities to instantly visually clarify interactions between agents and customers. With a positive impact on sales, support, services, and overall customer experience, companies providing this effortless experience benefit from stronger customer lifetime value and loyalty.
Glance has also expanded its partner ecosystem to include Cohn Reznick LLP, one of the leading accounting, tax, and advisory firms in the United States, to enable digitally-oriented companies to achieve quick ROI and measurably improve customer engagement and customer service. In addition, Glance has strengthened its partnerships with Genesys, Interactive Intelligence, Moxie, SAP, and Zendesk.
About Glance Networks
Glance empowers companies to make doing business online easier and more personal through tightly integrated yet modular visual engagement solutions such as co-browse, screen share, agent video, and more. Glance partners with CohnReznick, LiveOps, SAP, Zendesk, and other solutions. Our offerings integrate with a broad range of customer-facing platforms and tools to quickly provide a connection that is secure and always works. Learn more at http://www.glance.net/.
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SOURCE Glance Networks