"When Glance Cobrowse is supercharged with these unique new capabilities, organizations can instantly improve the customer experience, understand which customers need assistance and close bigger deals for immediate improvement of the bottom line," said Tom Martin, Glance Networks CEO. "By limiting the number of questions needed to get to the core of customer issues and questions, efficiencies and satisfaction improve for both the customer and the agent."
These product updates will enhance Glance Networks' market-leading cobrowse, screen-sharing, and agent video solutions capabilities to instantly visually clarify interactions between agents and customers. With a positive impact on sales, support, services, and overall customer experience, companies providing this effortless experience benefit from stronger customer lifetime value and loyalty.
Glance has also expanded its partner ecosystem to include Cohn Reznick LLP, one of the leading accounting, tax, and advisory firms in the United States, to enable digitally-oriented companies to achieve quick ROI and measurably improve customer engagement and customer service. In addition, Glance has strengthened its partnerships with Genesys, Interactive Intelligence, Moxie, SAP, and Zendesk.
About Glance Networks
Glance empowers companies to make doing business online easier and more personal through tightly integrated yet modular visual engagement solutions such as co-browse, screen share, agent video, and more. Glance partners with CohnReznick, LiveOps, SAP, Zendesk, and other solutions. Our offerings integrate with a broad range of customer-facing platforms and tools to quickly provide a connection that is secure and always works. Learn more at http://www.glance.net/.
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SOURCE Glance Networks