Panorama, Glance's visual engagement solution, enables companies to deliver a truly amazing customer experience. In an automated, online world, customers seek a high-touch, personalized experience. Glance Panorama is a next-generation cobrowse solution that enables agents and customers to see what they are talking about. The platform empowers sales, support, and service agents to visually collaborate with their customers – while masking any sensitive data from view.
"We are thrilled to be honored as a CUSTOMER Product of the Year Award winner," said Tom Martin, CEO of Glance Networks. "This award speaks to the heart of Glance Networks' mission to make the customer experience effortless – dramatically improving the brand experience and building rapport while reducing the cost-per-interaction."
With Glance Panorama, agents and customers are literally on the same page. Glance Panorama enhances existing technologies like web self-service, live chat, click-to-call and phone support, providing a quick and simple way to show and guide customers through complex processes.
The 2016 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM, and teleservices industries one solution at a time. The award highlights products that enable their clients to meet and exceed the expectations of their customers.
"On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Glance with a 2016 Product of the Year Award," said Rich Tehrani, CEO, TMC. "Its Panorama solution has proven deserving of this elite status and I look forward to continued innovation from Glance in 2016 and beyond."
The 18th Annual Product of the Year Award winners will be published in the 2016 January/February issue of CUSTOMER magazine.
About Glance Networks
At Glance, we've made it our mission to bring visual engagement to the online world through cobrowsing, screen sharing, agent video and more. For innovative companies in industries such as healthcare, retail, financial services, travel and leisure, and technology, we deliver a remarkable, compelling and profitable customer experience. Focused on developing simple, reliable and effective solutions, Glance has more than 3,000 customers, many leveraging our strategic partnerships with Salesforce.com, LiveOps, SAP, Interactive Intelligence, and Zendesk. Learn more at http://www.glance.net/.
TMC's CUSTOMER Magazine
TMC's CUSTOMER magazine premiered in September 2012 and is the industry's new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
SOURCE Glance Networks