Automatic Insights will proactively alert IT teams and marketing executives when there is a problem with online conversion rates, so that they can identify the root cause. The capability shows why users are dropping off a web page, share sample session replays and provide insights for enterprises to better optimize their customer journeys.
"We've been working tirelessly to add Automatic Insight functionalities that will help our customers discover anomalies in the huge amounts of digital data we automatically collect for them," said CTO and co-founder of Glassbox Yaron Gueta. "Online businesses are evolving all the time. With new products and new offers, the digital environment is very dynamic."
Glassbox offers an all-rounded solution for digital businesses that automatically records, indexes and replays every digital session exactly as it was experienced by the person browsing a website or navigating a mobile app. But it goes far beyond capturing and replaying digital sessions -- the platform automatically maps and provides an aggregated view of customers' digital journeys. Furthermore, it gives early signals for problems, such as drops in conversions, unusual bounces or customer churn. It also helps identifying compliance and risk exposure, and can support IT in identifying where channels are performing poorly and identify root causes.
For more details on Glassbox and its solutions, please visit http://www.glassboxdigital.com.
Glassbox empowers organizations to manage and optimize the entire digital lifecycle of their web and mobile customers. Leveraging unparalleled big data, behavioral analytics, session replay, free-text search and application monitoring capabilities, Glassbox enables enterprises to see not only what online and mobile customers are doing but also why they are doing it. Most importantly, Glassbox informs and facilitates action based on those insights that can lead to enhanced Customer experience, faster Customer disputes resolution, improved regulatory compliance and agile IT troubleshooting. Glassbox's solutions are used by medium to very large enterprises mostly in the telecommunications and financial services and insurance industries and could cater to the needs of a wide range of verticals including healthcare, travel, hospitality and business services.
Learn more at http://www.glassboxdigital.com