Global B2C E-Commerce Trends Report 2013

NEW YORK, April 22, 2013 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:

Global B2C E-Commerce Trends Report 2013
http://www.reportlinker.com/p0733752/Global-B2C-E-Commerce-Trends-Report-2013.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=e-Commerce

1.) Study on global B2C E-Commerce trends sees more personalization and increased use of mobile devices

A newly released study by the Hamburg based secondary research company yStats points to trends expected to affect the B2C E-Commerce market in the coming years. Online shopping is likely to become more personalized, with retailers customizing their services and integrating online sales channels such as websites and social networks on any device that will connect to the Internet. M-Commerce is expected to play an ever larger role in the future, with over half a billion customers following the trend to shop via mobile devices by 2016. Moreover, throughout the world, online shoppers are forecasted to increasingly prefer to pay online when buying over the Internet, causing the online and mobile payment markets to grow strongly, especially in Asia.

Worldwide B2C E-Commerce growth will be led by large increases in the Asia-Pacific region
As current trends continue, Asia-Pacific is expected to overtake North America as the region with the highest B2C E-Commerce sales in 2013 and to account for over a third of global B2C E-Commerce revenues. By 2016, the Asia-Pacific region's share is likely to increase further, while the North America and Western Europe shares of world total B2C E-Commerce are expected to steadily erode. Still, in 2013 USA is projected to remain by far the largest B2C E-Commerce market worldwide. One of the major trends there is expected to be growth of M-Commerce, reflected in triple-digit growth rates of mobile payments in the years to 2016. The Asia-Pacific region's growth is expected to be led by China, with the number of online shoppers there projected to reach almost 2.5 times the number in the USA by 2016. M-Commerce is gaining popularity in China as well, with mobile sales on total B2C E-Commerce sales projected to triple by 2015. The online sales of luxury goods such as health and beauty products, apparel and watches has led the recent surge in B2C E-Commerce in China. New delivery systems and payment methods are being implemented in that country as well, helping to tap into the great potential for online commerce.

Intense growth foreseen in other nations
The other BRIC countries, Brazil, Russia and India, are also projected to see their B2C E-Commerce markets boom in the coming years. In India B2C E-Commerce is expected to see intense growth as soon as the payment environment is improved, since the current cash-on-delivery method of payment is seen as a hindrance to growth. The growth of Russian B2C E-Commerce is driven by the increasing Internet audience, already the largest in Europe, and increased online sales are anticipated as the challenge of product fulfillment is overcome. In Brazil online shopping benefits from growing mobile Internet penetration and social commerce. In Mexico B2C E-Commerce is forecasted to grow at double-digit rates in the years to 2015, with online travel sales leading the market. Another emerging B2C E-Commerce market is Africa. Growing smartphone penetration, especially in South Africa, is expected to boost M-Commerce and mobile payment markets on the continent.

Another trend influencing worldwide growth in online sales is the concept of group buying. In the Middle East particularly, group buying and daily deals websites have boosted B2C E-Commerce. Sales of Groupon in one nation in the region were so strong last year that the vendor could not keep up with the demand.

Growth expected in travel and gaming sectors
Among other trends highlighted in the yStats report, social media are forecasted to play an increasing role in the travel segment of the global B2C E-Commerce market, by helping customers research information for a trip. Moreover, the demand for travel arrangements adjusted for use on smartphones is likely to grow. Another market segment, online gambling, is expected to undergo a change in the years to 2015, with sports betting losing some of its share to lottery and casino.

2.) About our Reports

- Market reports by yStats.com inform top managers about recent market trends and assist with strategic company decisions
- yStats.com provides secondary market research: By using various sources of information we ensure maximum objectivity for all obtained data. As a result companies get a precise and unbiased impression of the market situation.
- The analyses, statistical reports and forecasts are only based on reliable sources including national and international statistical offices, industry and trade associations, business reports, business and company databases, journals, company registries and news portals.
- Our international employees research and filter all sources and translate relevant information into English. This ensures that the content of the original studies is correctly interpreted.
- yStats.com delivers all research results as PowerPoint files. All data can therefore be used directly for board presentations or be individually adapted.
- If required, yStats.com provides in-depth analysis for all research projects. Simply send us a request.

3.) About yStats.com

yStats.com has been committed to researching up-to-date, objective and demand-based data on markets and competitors for top managers from various industries since 2005. Headquartered in Hamburg, Germany, the firm has a strong international focus and is specialized in secondary market research. In addition to offering reports on markets and competitors, yStats.com also carries out client-specific research. Clients include leading global enterprises from various industries including B2C E-Commerce, electronic payment systems, mail order and direct marketing, logistics, as well as banking and consulting.

1. MANAGEMENT SUMMARY

2. GLOBAL

• Top 10 E-Commerce Trends
• B2C E-Commerce Sales, in EUR billion, 2011 & 2013f
• B2C E-Commerce Sales, in USD trillion, 2011-2013f
• B2C E-Commerce Sales Share, by Country and Region, Ranked by Share, in %, 2010-2016f
• Top 5 Countries Regarding B2C E-Commerce Sales, in USD billion, 2011-2013f
• Number of Internet Users, 2011 & 2013f
• Number of Internet Shoppers, in millions, 2011-2016f
• Top 11 Countries Regarding Number of Internet Shoppers, in millions, 2012
• Top 10 Countries Regarding Number of Internet Shoppers, in millions, 2016f
• Top B2C E-Commerce Player Trends, 2012
• Top B2C E-Commerce Players, Ranked by Global Unique Visitors, May 2012
• Number of Mobile Shoppers, in millions, 2012f & 2014f
• Mobile Visits to Top 500 Online Retailers, in billions and in % of Total Visits, 2010-2015f
• E-Commerce Delivery Trends, and Postal Development Trends, 2012
• Online Payment Trends, 2012
• Share of Online Alternative Payments on Total Online Transaction Value, by Product Category, in %, 2012 & 2015f
• Mobile Payment Market Trends, incl. NFC Mobile Payment Spending, in USD billion, 2012f & 2017f
• Mobile Payment Users, in millions, 2013f & 2016f
• Breakdown of Mobile Payment Market Share, by Region, in %, 2015f and Breakdown of Mobile Payment Market Share, by Technology, in %, 2015f
• Breakdown of Mobile Payment Market Share, by Use Case, in %, 2015f
• Online Travel Trends, 2012
• Interactive Gambling Gross Win, in EUR billion, 2008-2015f
• Share of Interactive Gambling on Total Gambling Gross Win, in %, 2008-2015f
• Breakdown of Global Mobile Gambling Gross Win, by Mobile Gambling Category, in %, 2011 & 2015f

3. NORTH AMERICA

3.1. NORTH AMERICA (REGIONAL)
• B2C E-Commerce Sales, in USD billion, 2011-2016f
• Share of B2C E-Commerce Sales on Global B2C E-Commerce Sales, in %, 2013f & 2016f

3.2. USA (TOP COUNTRY)
• B2C E-Commerce Trends, 2010-2015f
• B2C E-Commerce Sales, in USD billion and Growth in %, 2010-2016f
• Number of Online Shoppers, in millions, 2011-2016f
• Mobile Payment Market Trends, 2012
• Average per Capita Proximity Mobile Payment Transaction Spending, in USD, 2011-2016f
• Proximity Mobile Payment Transaction Value, in USD billion and in % Annual Growth, 2011-2016f
• Breakdown of Online Payment Methods, in % of Usage, 2010-2016f
• Credit Card Online Purchase Volumes, in USD billion and in % Annual Growth, 2010-2016f
• Share of Alternative Payment Methods on Total Online Payment Volume, in %, 2011/2012 and 2014f
• Mobile Leisure/Unmanaged Business Travel Gross Bookings, in USD billion, 2011 & 2013f

3.3. CANADA
• B2C E-Commerce Trends, 2012
• Number of Online Shoppers, in millions and in % of Internet Users, 2010-2016f
• B2C E-Commerce Sales, in USD billion, and % Growth vs. Previous Year, 2010-2016f
• Share of B2C E-Commerce Sales on Total Retail Sales, Compared to Other Selected G-20 Countries, in %, 2016f

4. LATIN AMERICA

4.1. LATIN AMERICA (REGIONAL)
• Online Shopper Penetration in Selected Countries, in % of Internet Users, 2010-2016f
• B2C E-Commerce Sales in Selected Countries, in USD billion, 2010-2016f
• Purchased Online Product Categories, in % of Online Shoppers, July 2012
• Online Travel Sales, in USD billion and in % Annual Growth, 2010-2016f
• Social Network User Penetration in Selected Countries, in % of Internet Users, 2010-2014f

4.2. BRAZIL (TOP COUNTRY)
• B2C E-Commerce Trends
• B2C E-Commerce Sales, in USD billion, 2010-2016f
• Number of Online Shoppers, in millions and in % of Internet Users, 2010-2015f
• Share of B2C E-Commerce on Total Retail Sales, in %, 2011 & 2016f
• M-Commerce Trends, and Mobile Payment Trends
• Mobile Internet Users, in millions and in % of Population, 2010-2016f
• Online Travel Sales, Compared to the Other BRIC Countries, in USD billion, 2010-2016f

4.3. ARGENTINA
• B2C E-Commerce Sales, in USD billion, 2010-2016f
• Online Shoppers, in % of Internet Users, 2010-2016f
• Social Network User Penetration, in % of Internet Users, 2010-2014f

4.4. CHILE
• B2C E-Commerce Trends
• B2C E-Commerce Trends and Share of Online Shoppers on Internet Users, in %, 2012f
• Internet Users, in millions, June 2012 & June 2015f

4.5. COLOMBIA
• E-Commerce Trends

4.6. MEXICO
• B2C E-Commerce Trends
• Online Shopper Penetration, in % of Internet Users, 2010-2016f
• B2C E-Commerce Sales, in USD billion and in % Annual Growth, 2010-2016f
• Share of B2C E-Commerce on Total Retail Sales, in %, 2010 & 2016f
• Payment Methods for Online Shopping, in % of Online Shoppers, 2011 & 2012f
• Social Network User Penetration, in % of Internet Users, 2010-2014f

4.7. PARAGUAY
• Internet Penetration, in % of Individuals, 2011/2012 & 2012/2013f

4.8. VENEZUELA
• B2C E-Commerce and Internet Usage Trends

5. EUROPE (REGIONAL)

• B2C E-Commerce and M-Commerce Trends
• B2C E-Commerce Sales, in EUR billion, 2012 & 2017f
• Expected Compound Annual Growth Rate of B2C E-Commerce Sales, by Selected Countries, in %, 2012-2017f
• Share of Online Retail Sales on Total Retail Sales, in %, 2010 & 2016f
• Share of Online Sales on the Country's Economy, by Selected Countries, in %, 2012 & 2017f
• M-Commerce Trends
• M-Commerce Sales, in EUR billion, 2012f-2017f
• Mobile Sales in % of Online Sales, Annual Mobile Spending in EUR billion and Change in Mobile Sales, by Country, in %, 2010-2012f
• Average M-Commerce Spending, in EUR, 2011 & 2017f
• Smartphone Users Accessing Online Retail, in the EU5 and by Country, incl. Year-on-Year Growth, Share of Smartphone Users, in % and Year-on-Year Percentage Point Increase, May 2011 vs. May 2012
• Online Payment Trends

6. CENTRAL EUROPE

6.1. GERMANY (TOP COUNTRY)
• B2C E-Commerce Trends
• B2C E-Commerce Sales, in USD billion, 2011-2013f
• Share of B2C E-Commerce Sales on Total Retail Sales, in %, 2008-2012f
• M-Commerce Sales, in EUR billion, 2011 & 2015f
• Internet Users in Germany, in millions, 2011-2016f
• Number of Online Shoppers, in millions, 2011-2016f
• Breakdown of Preferred Payment Methods of Online Shoppers, in %, January 2011 & January 2012

6.2. AUSTRIA
• B2C E-Commerce and M-Commerce Trends
• B2C E-Commerce Sales of Goods, in EUR billion, 2007, 2011 & 2016f
• Share of Online Shoppers on Individuals, in %, 2007-2012f

6.3. SWITZERLAND
• Mobile and M-Commerce Trends

7. WESTERN EUROPE

7.1. UK (TOP COUNTRY)
• B2C E-Commerce Trends
• B2C E-Commerce Sales, in USD billion and in % Growth, 2010-2016f
• Online Shopping Product Categories, incl. Health and Beauty, by Year-on-Year Growth, in %, August 2011 vs. August 2012
• M-Commerce Trends, and Share of M-Commerce Sales on Total B2C E-Commerce Sales, in %, Q1 2010, Q1 2012 & Q2 2012
• Online Grocery Trends, and Online Sales of Grocery , in GBP billion, 2011f & 2016f

7.2. FRANCE (TOP COUNTRY)
• B2C E-Commerce Sales in France, in USD billion and in % Growth, 2010-2016f
• Average per B2C E-Commerce Sales per Online Shopper, in USD, 2011 & 2016f
• Types of Goods and Services Bought Online, in % of Internet Users, 2010-2012f
• M-Commerce Trends

7.3. BELGIUM
• B2C E-Commerce Trends
• B2C E-Commerce Sales, in EUR billion, 2010-2012f
• Share of B2C E-Commerce Sales on Total Retail Sales, in %, 2010-2012f

7.4. IRELAND
• B2C E-Commerce Sales, in EUR billion, 2012f & 2016f

7.5. ITALY
• M-Commerce Trends
• Share of Online Shoppers on Individuals, in %, 2011 & 2016f
• B2C E-Commerce Sales, in USD billion and in % Change, 2010-2016f
• Share of B2C E-Commerce on Total Retail Sales, in %, 2010-2015f
• Mobile Payment Transaction Volume, in EUR billion, 2011 & 2015f

7.6. NETHERLANDS
• B2C E-Commerce Sales, in EUR billion, 2008-2012f
• Share of Online Sales on Total Retail Sales, in %, 2008-2012f

7.7. SPAIN
• B2C E-Commerce Sales, in USD billion and in % Growth, 2010-2016f
• Share of B2C E-Commerce Sales on Total Retail Sales, in %, 2010-2014f
• M-Commerce Trends, and M-Commerce Revenue Growth Rates, in % Change, 2011

8. EASTERN EUROPE

8.1. RUSSIA (TOP COUNTRY)
• B2C E-Commerce Trends
• Development of Internet Users and Share of adult Population, in millions and in %, 2012f & 2014f
• Breakdown of Growth Drivers of B2C E-Commerce, in %, 2012-2015f
• B2C E-Commerce Sales, in RUB billion, 2010-2015f
• B2C E-Commerce Spending, in USD billion, 2012f & 2016f
• Share of Online Shoppers Purchasing from Selected Product Categories, in %, 2012e
• Mobile Commerce Trends, and Growth in the Number of Mobile Visitors to Russian Internet Sites, by Mobile Platform, in %, May 2011-May 2012
• Online Travel Sales and Annual Growth Rate, in USD billion and in %, 2010-2016f
• B2C E-Commerce Payment Trends, and Awareness and Usage of Payment Methods, by Payment Method, in %, March 2012
• Online Group Sales Trends, and Share of Internet Users knowing about Online Coupon Services, in % of Internet Users, April 2012

8.2. CZECH REPUBLIC
• Average per Capita Online Spending, in CZK thousand, 2010-2012f
• Product Categories purchased Online prior to going on Vacation, in % of Internet Users, May 2012

8.3. ESTONIA
• Number of Online Shoppers, in millions and in % of Individuals, 2008-2012f
• Purpose of Internet Usage, by Purpose, in % of Internet Users, 2011 & 2012f
• Growth in Number of Transfers of non-Card Payment Methods, in % Growth, 2012 vs. 2007

8.4. HUNGARY
• B2C E-Commerce Sales, in HUF billion, 2007-2012f

8.5. POLAND
• B2C E-Commerce Sales, in EUR billion, 2008-2012f
• Share of B2C E-Commerce on total Retail Sales in Europe, by Country, in %, 2011 & 2012f
• Average per Capita B2C E-Commerce Sales, in EUR, 2011 & 2012f

8.6. SLOVAKIA
• Internet and B2C E-Commerce Trends
• B2C E-Commerce Sales, in EUR million, 2010, 2011 & 2016f

8.7. TURKEY
• B2C E-Commerce Trends
• General Internet and B2C E-Commerce Trends
• Internet Users in millions, and in % of Total Population, 2005-2012f
• Number of Online Shoppers, in % of Internet Users, 2008-2012
• Internet Activities of Individuals, in %,January-March 2012
• E-Commerce Sales, in TRY billion, 2005-2012f
• E-Commerce Share of Total Retail Sales, in %, 2007-2012f
• Mobile Payment Market Trends
• Mobile Payment Volume, in TRY million, 2012f-2015f
• Share of Mobile Payments on Total B2C E-Commerce Payments, in %, 2012f & 2015f

8.8. UKRAINE
• Internet and B2C E-Commerce Trends
• Internet Users, in millions and in % of Country Population, 2008-2012

9. SCANDINAVIA
9.1. DENMARK
• B2C E-Commerce Trends

9.2. FINLAND
• B2C E-Commerce Trends

9.3. NORWAY
• Product Categories Purchased Online, in % of Internet Users, 12 Months to Q2 2012

9.4. SWEDEN
• Mobile Payment Trends
• B2C E-Commerce Sales, in SEK billion, 2008-2012f

10. ASIA

10.1. ASIA-PACIFIC (REGIONAL)
• Breakdown of B2C E-Commerce Sales in Asia-Pacific, by Country, in % of Total B2C E-Commerce Sales in Asia-Pacific, 2010-2016f
• Breakdown of B2C E-Commerce Sales, by Country, in %, 2010 & 2016f
• B2C E-Commerce Sales, by Selected Countries, in USD billion, 2012f & 2016f
• Online Payment Trends

10.2. JAPAN (TOP COUNTRY)
• Share on B2C E-Commerce Sales in the World and in Asia-Pacific, in %, 2010-2016f
• B2C E-Commerce Sales, in JPY trillion, 2010-2016f
• Mobile Internet Users, in millions and in % of Country Population, 2010-2016f
• Value of the Electronic Payment Market, in JPY trillion and in % Annual Growth, 2011-2016f
10.3. SOUTH KOREA (TOP COUNTRY)
• Internet Usage and B2C E-Commerce Trends
• Share of B2C E-Commerce Sales on Global B2C E-Commerce Sales, in %, 2010-2016f
• Mobile Gaming Market, in KRW billion, 2011f & 2015f
• Games Market Sales, by Platform, Including Online, in KRW billion, 2009-2013f

10.4. CHINA (Top Country)
• Internet Users, in millions and in % of total Population, 2011-2016f
• B2C E-Commerce Trends
• B2C E-Commerce Trends, and Number of Online Shoppers, in millions, 2012f & 2016f
• B2C E-Commerce Sales, in USD billion and in % Annual Growth, 2010-2016f
• Share of B2C E-Commerce Sales on total Retail Sales, in %, 2009-2011 & 2015f
• M-Commerce Sales, in CNY billion, Q1 2011-Q2 2012e
• Share of M-Commerce on Total B2C E-Commerce Sales, in %, Q1 2012 & 2015f
• Online Shoppers, in millions and in % of Population, 2010-2016f
• Internet Users, in % of Population, 2009-2011 & 2015f and Online Shoppers, in % of Internet Users, 2009-2011 & 2015f
• Number of Mobile Payment Users, in millions and in % Annual Growth, 2010-2014f
• Mobile Payment Trade Volume, in CNY billion and in % Annual Growth, 2010-2014f
• B2C E-Commerce Gaming Trends, and Online Gaming User Spending, in RMB billion and in % Annual Growth, 2009-2013f
• Online Gaming Trends, and Online Gaming Market Value, in RMB billion, 2012f & 2015f
• B2C E-Commerce Delivery Trends
• Online Travel Booking Transaction Size, in RMB billion and Growth in %, 2009-2015f
• Luxury B2C E-Commerce Trends, and Luxury B2C E-Commerce Sales, in CNY billion, 2010-2012f

10.5. HONG KONG
• B2C E-Commerce Sales, in USD billion, 2011 & 2015f
• M-Commerce Trends and M-Commerce Sales by Product Category, in HKD billion, July 2011-July 2012
• M-Commerce Sales, in HKD billion, July 2010-July 2012 & 2015f
• Group Shopping Trends

10.6. INDIA
• B2C E-Commerce Trends, and Online Shoppers, in millions, 2012f & 2015f
• B2C E-Commerce Trends
• B2C E-Commerce Sales, in USD million, 2013f & 2015f
• M-Commerce Trends, and Online Purchases made via Smartphone, in %, May 2012
• Mobile Internet Users, in millions, 2012 & 2015f
• B2C E-Commerce Delivery Trends

10.7. INDONESIA
• B2C E-Commerce Trends, and Internet Users, in millions, 2011 & 2015f
• B2C E-Commerce Market Size, in USD billion, 2011 & 2015f

10.8. KAZAKHSTAN
• B2C E-Commerce Sales, in USD billion, 2011-2015f
• Share of B2C E-Commerce on Total Retail Sales, 2011-2015f

10.9. MALAYSIA
• B2C E-Commerce Trends
• M-Commerce Turnover, in MYR billion, 2010 & 2011, 2015f

10.10. PHILIPPINES
• M-Commerce Trends, and Breakdown of Internet Access, by Mobile and Regular, in % of Consumers, June 2012

10.11. SINGAPORE
• B2C E-Commerce Market Size, in USD billion, 2011 & 2015f
• B2C M-Commerce Market Size, in USD billion, 2010-2011, 2015f

10.12. TAIWAN
• Internet Trends, and Internet Access Difficulties, in % of Internet Users, Q2-Q3 2012
• B2C E-Commerce Trends
• E-Commerce Sales, in TWD trillion, 2008-2015f
• Share of B2C E-Commerce on Total Retail Sales, in %, 2011 & 2013f

10.13. THAILAND
• B2C E-Commerce Trends
• E-Commerce Trends, and E-Commerce Sales, in THB trillion, 2011 & 2012f
• Mobile Internet Trends, and Share of Consumers Accessing the Internet via Mobile Devices, in %, 2012f

10.14. VIETNAM
• B2C E-Commerce Trends
• E-Commerce Trends and E-Commerce Transactions, in billion, 2011 & 2015f
• E-Commerce Market Value, in USD billion, 2011-2012f & 2015f

11. OCEANIA

11.1. AUSTRALIA
• B2C E-Commerce Trends, and Share of B2C E-Commerce on Total Retail Sales, in %, 2012f
• E-Commerce Sales, in USD billion, 2010-2013f
• B2C E-Commerce Spending, in AUD billion, 2011, 2012f & 2016f
• Average Online Shopper Spending, in USD, 2013f & 2016f
• Online Gaming Trends, and Breakdown of the Digital Goods and Online Subscriptions Market, in %, 2012f

11.2. NEW ZEALAND
• B2C E-Commerce Trends, and B2C E-Commerce Sales, in NZD billion, 2011 and 2015f

12. MIDDLE EAST AND AFRICA

12.1 MIDDLE EAST AND AFRICA (REGIONAL)
• B2C E-Commerce Sales, in USD billion, and Change, in %, 2010-2016f

12.2. MIDDLE EAST (REGIONAL)
• B2C E-Commerce Trends
• Online Travel Ticket Sales, in % of total Travel Ticket Sales, 2011 & 2015f

12.3. AFRICA (REGIONAL)
• Mobile Payment Trends

12.4. NIGERIA
• Internet Trends
• Broadband Internet Connections, in % of Population, 2012 & 2015f

12.5. SAUDI ARABIA
• B2C E-Commerce Trends

12.6. SOUTH AFRICA
• B2C E-Commerce Trends
• Mobile Banking Development
• Online Gaming Market and Online Players, in thousands, 2010 & 2015f
• Online Gaming Spending, in ZAR million, 2010 & 2015f

12.7. UAE
• M-Commerce Trends, and Share of Mobile Phone Users Comfortable with Mobile Shopping, in %, April 2012

12.8. UGANDA
• Internet and B2C E-Commerce Trends and Mobile Money Trends

Companies Mentioned

Amazon.com
Tmall.com
Rakuten.com
Netflix.com
360buy.com
Hp.com
Walmart.com
Samsung.com
Amazon.co.uk

To order this report:
e-Commerce Industry:
Global B2C E-Commerce Trends Report 2013

__________________________
Contact Clare: clare@reportlinker.com
US:(339) 368 6001
Intl:+1 339 368 6001

SOURCE Reportlinker



RELATED LINKS
http://www.reportlinker.com

More by this Source


Custom Packages

Browse our custom packages or build your own to meet your unique communications needs.

Start today.

 

PR Newswire Membership

Fill out a PR Newswire membership form or contact us at (888) 776-0942.

Learn about PR Newswire services

Request more information about PR Newswire products and services or call us at (888) 776-0942.