Global Business Process as a Service (BPaaS) Industry

Jan 14, 2016, 17:00 ET from ReportBuyer

LONDON, Jan. 14, 2016 /PRNewswire/ -- This report analyzes the worldwide markets for Business Process as a Service (BPaaS) in US$ by the following Service Types: HR, E-commerce Enablement, Cloud Payments, and Other BPaaS. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual estimates and forecasts are provided for the period 2014 through 2020. Also, a five-year historic analysis is provided for these markets. Market data and analytics are derived from primary and secondary research. Company profiles are primarily based on public domain information including company URLs. The report profiles 60 companies including many key and niche players such as -

Accenture plc
ADP, LLC
Capgemini
Cognizant Technology Solutions
Computer Sciences Corporation

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I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS

Study Reliability and Reporting Limitations I-1 Disclaimers.............. I-2 Data Interpretation & Reporting Level I-2 Quantitative Techniques & Analytics I-3 Product Definitions and Scope of Study I-3 Business Process as a Service (BPaaS) I-3 BPaaS HR Services.............. I-3 BPaaS E-Commerce Enablement..............I-4 BPaaS Cloud Payments Services..............I-4 Other BPaaS Services..............I-4

II. EXECUTIVE SUMMARY

1. INDUSTRY OVERVIEW.............. II-1 Prelude.............. II-1 Growth Drivers in a Nutshell..............II-2 BPaaS: A Game Changer for the BPO Industry? II-3 Transforming Characteristic of BPO Industry: Advantage BPaaS! II-3 Table 1: Global BPO Market (2012, 2015 & 2018): Percentage Share Breakdown of Revenues for BPaaS and Traditional BPO Segments (includes corresponding Graph/Chart) II-4 Emergence of Cloud Computing as a Mainstream IT Strategy: A Business Case for BPaaS Market..............II-4 Table 2: World Market for Cloud Computing Services (2014 & 2020): Breakdown of Annual Revenues by Service Type (In US$ Billion and %) (includes corresponding Graph/Chart) II-6 Opportunity Indicators..............II-7 Table 3: Global Data Center Traffic (2013, 2015 & 2018): Percentage Share Breakdown of Data Traffic Volume for Cloud Data Center and Traditional Data Center (includes corresponding Graph/Chart)..............II-7

Table 4: Global Cloud Data Center Traffic (2012, 2015 & 2018): Percentage Share Breakdown of Data Traffic Volume for Consumer and Business Segments (includes corresponding Graph/Chart).............. II-7

Table 5: Global Cloud Data Center Traffic (2013, 2015 & 2018): Percentage Share Breakdown of Data Traffic Volume by Geographic Region (includes corresponding Graph/Chart) II-8 Sustained Increase in IT Expenditure Bodes Well for BPaaS Market II-8 Table 6: Global IT Spending by Segment (2012 & 2015) (In US$ Billion) (includes corresponding Graph/Chart) II-9 Cloud Computing: A Key Beneficiary of Increased IT Spending II-10 Table 7: World Cloud Computing Spending (2011, 2014 & 2017): Breakdown of Estimated Annual Spending in US$ Billion (includes corresponding Graph/Chart) II-10

Table 8: Cannibalization of Traditional IT by Cloud Computing (2008, 2014 & 2020): Percentage of On-Premise IT Spending Displaced by Cloud Computing for Years 2008, 2014 & 2020 (includes corresponding Graph/Chart) II-11

Table 9: World Cloud Computing Spending (2014): Percentage Share Breakdown of Expenditure by End-Use Sectors (includes corresponding Graph/Chart)..............II-11

Table 10: World Cloud Computing Spending (2014): Percentage Share Breakdown of Expenditure by Customer Size (includes corresponding Graph/Chart)..............II-11 Economic Challenges Spur Adoption of Cloud-based Services II-12 Proliferation of Internet Provides a Fertile Environment for BPaaS Market Growth..............II-13 Table 11: Global Demand for Bandwidth (2010, 2015, 2018, & 2020): Breakdown of Bandwidth Usage in Terabytes per Second (Tbps) (includes corresponding Graph/Chart) II-14

Table 12: Global Growth in Demand for Bandwidth: Breakdown of Compounded Annual Growth Rate (CAGR) for Period 2012-2020 by Geographic Region (includes corresponding Graph/Chart) II-14

Table 13: Growth in IP Traffic Worldwide (2010, 2013 & 2015): Breakdown by IP Traffic Volume in Petabytes per Month (PB/Month) (includes corresponding Graph/Chart) II-15

Table 14: Internet Penetration Worldwide (2015): Percentage Breakdown of Internet Penetration By Geographic Region - Africa, Americas (Central America, North America, South America), Asia (Central Asia, East Asia, South-East Asia, South Asia), Europe (Eastern Europe, Western Europe), Middle East, and Oceania (includes corresponding Graph/Chart) II-15

Table 15: Average Net Connection Speeds (in MBPS) by Leading Countries (2015) (includes corresponding Graph/Chart) II-16

2. MARKET TRENDS & ISSUES..............II-17 BPaaS Emerges as a Resourceful Alternative to Conventional BPO Model.............. II-17 Rising Significance of Cloud-based Service Delivery Model for Small Businesses.............. II-18 Growing Adoption of BPaaS in SMBs II-19 Table 16: Percentage of Companies with Less than 10 Employees in Select Countries (includes corresponding Graph/Chart).............. II-19 Boom in E-Commerce in Emerging Markets Fuels Growth for Cloud Payments.............. II-20 Cloud-based Unified Communication Service (UCaaS) to Witness Strong Growth.............. II-20 Operation BPaaS Market: Expanding Applications to Provide Growth Opportunities..............II-20 Customer Identification - A Growing Application II-21 Analytics - An Important Emerging Area of Bpaas Application II-21 BPaaS: The Future of HR BPO..............II-22 BPaaS Addresses Challenges of Multi-Process HRO Model II-22 F&A Sector: Shared Service Delivery Model Gains Prominence II-23 Finance & Accounting BPaaS in SMBs: Advantages Galore II-24 BPaaS in Public Services: Promising Opportunities in Store II-26 BPaaS Delivery Model Benefits Stimulate Adoption in Healthcare Sector.............. II-27 BPaaS for Insurance Companies: A Relatively Nascent Market II-27 Role of the Human Cloud in BPO & BpaaS Services II-28 Flexible Pricing Model: A Major Driving Force for BPaaS Adoption II-29 Need for Synergy between BPO & Operations Encourages Shift towards As-a-Service Model..............II-29 Migration to SaaS and Private Cloud to Gain Momentum II-30 Comparing BPM and BPaaS..............II-30

3. SERVICE OVERVIEW.............. II-32 Cloud Computing: A Definition..............II-32 What's a Cloud?.............. II-32 Cloud Computing Architecture..............II-32 Characteristics of a Cloud Computing Environment II-32 Benefits of Cloud Computing..............II-33 Risks, Concerns & Challenges in Cloud Computing II-34 Types of Clouds (Typical Deployment Models) II-35 Public Cloud.............. II-35 Private Cloud.............. II-35 Community Cloud.............. II-36 Hybrid Cloud.............. II-36 What are Cloud Computing Services? II-36 Types of Cloud Computing Services II-37 A Comparative Glance at Advantages of Various Cloud Services II-37 Business-Process-as-a-Service (BPaaS) II-37 Infrastructure as a Service (IaaS) II-37 Platform as a Service (PaaS) II-38 Software as a Service (SaaS) II-38 Business Process as a Service (BPaaS) - An Introduction II-39 Why BPaaS?.............. II-40 Objectives of BPaaS Service Delivery Model II-41 Advantages of BPaaS Model..............II-41 Major Concerns Facing BPaaS Service II-42 BPaaS Adoption in Various Settings II-43 BPaaS by Service Type..............II-43 BPaaS HR Services.............. II-44 BPaaS E-Commerce Enablement..............II-44 BPaaS Cloud Payments Services..............II-44 Other BPaaS Services..............II-44

4. PRODUCT INNOVATIONS/INTRODUCTIONS II-45 Genpact Introduces Order Management (OM) as a Service Platform II-45 Genpact Launches Genpact OpenWealth® II-45 Wipro and NetSuite Introduce Finance and Accounting BPaaS Solutions.............. II-45 Tech Mahindra Unveils Managed Data Service (MDS) II-45 NET(net) Unveils Fully TEBPaaS, WIN(win)™ II-45 Effektif Introduces bpmPaaS Service II-46 KPIT Announces BPaaS for Oracle's JD Edwards II-46 Software AG Voices the Availability of Process Live II-46 Wolters Kluwer Unveils ComplianceOne Manager Solution II-46

5. RECENT INDUSTRY ACTIVITY..............II-47 HP and Microsoft Partner for BPaaS Solutions II-47 Antworks Expands Operations with New Delivery Center in India II-47 Technology Crossover Ventures Invests into OneSource Virtual II-47 IGATE and Coupa Partner for BPaaS Services II-47 Capgemini to Acquire IGATE..............II-47 NGA HR Expands Partnership with Thomson Online Benefits II-47 Aasonn Announces New Division..............II-48 CIVC Partners Acquires KPA..............II-48 IBM Inks Agreement with Qvantel..............II-48 Mphasis and Basware Partner to Provide BpaaS Solution II-48 Konica Minolta Establishes Business Innovation Centre II-48 Atherio Acquires Red River Solutions II-48 Xchanging, Watertrace Partner to Provide Binder 360 Services II-49 Proforma Partners with ProjecTools II-49 NetSuite, Capgemini Partners to Provide Cloud ERP II-49 Accenture Acquires Procurian..............II-49

6. FOCUS ON SELECT PLAYERS..............II-50 Accenture plc (Ireland)..............II-50 ADP, LLC. (US).............. II-50 Capgemini (France)..............II-50 Cognizant Technology Solutions (US) II-51 Computer Sciences Corporation (CSC) (US) II-51 eBuilder Sweden AB (Sweden)..............II-52 Fujitsu Limited (Japan)..............II-52 Genpact Limited (Bermuda)..............II-52 International Business Machines Corporation (IBM) (US) II-53 NGA Human Resources (UK)..............II-53 Sumones India (India)..............II-53 Tata Consultancy Services Limited (India) II-53 The getsix® Group (Poland)..............II-54 Wipro Limited (India)..............II-54 WNS (Holdings) Limited (India) II-55

7. GLOBAL MARKET PERSPECTIVE..............II-56 Table 17: World Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, Latin America and Rest of World Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2014 through 2020 (includes corresponding Graph/Chart) II-56

Table 18: World Historic Review for Business Process as a Service (BPaaS) by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, Latin America and Rest of World Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2009 through 2013 (includes corresponding Graph/Chart).............. II-57

Table 19: World 12-Year Perspective for Business Process as a Service (BPaaS) by Geographic Region - Percentage Breakdown of Revenues for US, Canada, Japan, Europe, Asia-Pacific, Latin America and Rest of World Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart) II-58 By Service Type.............. II-59 Table 20: World Recent Past, Current and Future Analysis for HR BPaaS by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, Latin America and Rest of World Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2014 through 2020 (includes corresponding Graph/Chart).............. II-59

Table 21: World Historic Review for HR BPaaS by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, Latin America and Rest of World Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2009 through 2013 (includes corresponding Graph/Chart) II-60

Table 22: World 12-Year Perspective for HR BpaaS by Geographic Region - Percentage Breakdown of Revenues for US, Canada, Japan, Europe, Asia-Pacific, Latin America and Rest of World Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart).............. II-61

Table 23: World Recent Past, Current and Future Analysis for BPaaS-based E-commerce Enablement by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, Latin America and Rest of World Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2014 through 2020 (includes corresponding Graph/Chart)..............II-62

Table 24: World Historic Review for BPaaS-based E-commerce Enablement by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, Latin America and Rest of World Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2009 through 2013 (includes corresponding Graph/Chart).............. II-63

Table 25: World 12-Year Perspective for BPaaS-based E-commerce Enablement by Geographic Region - Percentage Breakdown of Revenues for US, Canada, Japan, Europe, Asia-Pacific, Latin America and Rest of World Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart) II-64

Table 26: World Recent Past, Current and Future Analysis for Cloud Payments BPaaS by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, Latin America and Rest of World Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2014 through 2020 (includes corresponding Graph/Chart).............. II-65

Table 27: World Historic Review for Cloud Payments BPaaS by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, Latin America and Rest of World Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2009 through 2013 (includes corresponding Graph/Chart) II-66

Table 28: World 12-Year Perspective for Cloud Payments BPaaS by Geographic Region - Percentage Breakdown of Revenues for US, Canada, Japan, Europe, Asia-Pacific, Latin America and Rest of World Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)..............II-67

Table 29: World Recent Past, Current and Future Analysis for Other BpaaS by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, Latin America and Rest of World Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2014 through 2020 (includes corresponding Graph/Chart).............. II-68

Table 30: World Historic Review for Other BpaaS by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, Latin America and Rest of World Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2009 through 2013 (includes corresponding Graph/Chart) II-69

Table 31: World 12-Year Perspective for Other BPaaS by Geographic Region - Percentage Breakdown of Revenues for US, Canada, Japan, Europe, Asia-Pacific, Latin America and Rest of World Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)..............II-70

III. MARKET

1. THE UNITED STATES.............. III-1 A.Market Analysis.............. III-1 An Overview of Cloud Computing Market III-1 Table 32: US Cloud Computing Market (2015): Percentage Share Breakdown of Revenues by Service Type - SaaS, PaaS, IaaS, BPaaS, Management & Security Services and Advertising (includes corresponding Graph/Chart) III-2 BPaaS: Cost Rationalization Drives Shift towards Cloud-based Business Processes..............III-2 Product Innovations/Introductions III-3 Strategic Corporate Developments III-3 Key Players.............. III-5 B.Market Analytics..............III-7 Table 33: US Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)..............III-7

Table 34: US Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart) III-8

Table 35: US 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)..............III-9

2. CANADA.............. III-10 Market Analysis.............. III-10 Table 36: Canadian Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)..............III-10

Table 37: Canadian Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart) III-11

Table 38: Canadian 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart) III-12

3. JAPAN.............. III-13 A.Market Analysis.............. III-13 Outlook.............. III-13 Table 39: Japanese Cloud Computing Market (2015): Percentage Share Breakdown of Revenues by Service Type - SaaS, PaaS, IaaS, BPaaS, Management & Security Services and Advertising (includes corresponding Graph/Chart) III-13 Fujitsu Limited - A Key Player III-13 B.Market Analytics..............III-14 Table 40: Japanese Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)..............III-14

Table 41: Japanese Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart) III-15

Table 42: Japanese 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart) III-16

4. EUROPE.............. III-17 A.Market Analysis.............. III-17 Outlook.............. III-17 Increased Cloud IT Spending: Potential Growth for Cloud- based Services.............. III-17 Table 43: Cloud Computing Market in Europe (2015): Percentage Share Breakdown of Revenues by Service Type - SaaS, PaaS, IaaS, BPaaS, Management & Security Services and Advertising (includes corresponding Graph/Chart) III-18 B.Market Analytics..............III-19 Table 44: European Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Geographic Region - France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart) III-19

Table 45: European Historic Review for Business Process as a Service (BPaaS) by Geographic Region - France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart).............. III-20

Table 46: European 12-Year Perspective for Business Process as a Service (BPaaS) by Geographic Region - Percentage Breakdown of Revenues for France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart) III-21

Table 47: European Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)..............III-22

Table 48: European Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart) III-23

Table 49: European 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart) III-24

4a. FRANCE.............. III-25 A.Market Analysis.............. III-25 Market Overview.............. III-25 Capgemini - A Key Player..............III-25 B.Market Analytics..............III-26 Table 50: French Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)..............III-26

Table 51: French Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart) III-27

Table 52: French 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)..............III-28

4b. GERMANY.............. III-29 A.Market Analysis.............. III-29 Outlook.............. III-29 Product Innovation/Introduction III-29 B.Market Analytics..............III-30 Table 53: German Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)..............III-30

Table 54: German Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart) III-31

Table 55: German 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)..............III-32

4c. ITALY.............. III-33 A.Market Analysis.............. III-33 Outlook.............. III-33 Table 56: IT Services Market in Italy (2015E): Percentage Share Breakdown of Revenues by Segment - Application Outsourcing, BPaaS, Cloud Services, Consulting, Hardware Support, Implementation, Infrastructure Outsourcing, Software Support, and Traditional BPO (includes corresponding Graph/Chart)..............III-33 B.Market Analytics..............III-34 Table 57: Italian Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)..............III-34

Table 58: Italian Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart) III-35

Table 59: Italian 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart) III-36

4d. THE UNITED KINGDOM..............III-37 A.Market Analysis.............. III-37 Market Overview.............. III-37 Strategic Corporate Developments III-37 NGA Human Resources - A Key Player III-37 B.Market Analytics..............III-38 Table 60: UK Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)..............III-38

Table 61: UK Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart) III-39

Table 62: UK 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)..............III-40

4e. SPAIN.............. III-41 Market Analysis.............. III-41 Table 63: Spanish Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)..............III-41

Table 64: Spanish Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart) III-42

Table 65: Spanish 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart) III-43

4f. RUSSIA.............. III-44 Market Analysis.............. III-44 Table 66: Russian Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)..............III-44

Table 67: Russian Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart) III-45

Table 68: Russian 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart) III-46

4g. REST OF EUROPE.............. III-47 A.Market Analysis.............. III-47 Outlook.............. III-47 Strategic Corporate Developments III-47 Key Players.............. III-47 B.Market Analytics..............III-49 Table 69: Rest of Europe Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart) III-49

Table 70: Rest of Europe Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart)..............III-50

Table 71: Rest of Europe 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart) III-51

5. ASIA-PACIFIC.............. III-52 A.Market Analysis.............. III-52 A Rapidly Growth Cloud Computing Services Market III-52 BPaaS Market: Agility and Standardization of Business Processes Drive Market Growth III-52 Strategic Corporate Development III-53 B.Market Analytics..............III-53 Table 72: Asia-Pacific Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Geographic Region - Australia, China, India, South Korea and Rest of Asia-Pacific Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart) III-53

Table 73: Asia-Pacific Historic Review for Business Process as a Service (BPaaS) by Geographic Region - Australia, China, India, South Korea and Rest of Asia-Pacific Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart).............. III-54

Table 74: Asia-Pacific 12-Year Perspective for Business Process as a Service (BPaaS) by Geographic Region - Percentage Breakdown of Revenues for Australia, China, India, South Korea and Rest of Asia-Pacific Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart) III-55

Table 75: Asia-Pacific Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart) III-56

Table 76: Asia-Pacific Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart).............. III-57

Table 77: Asia-Pacific 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart) III-58

5a. AUSTRALIA.............. III-59 Market Analysis.............. III-59 Table 78: Australian Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart) III-60

Table 79: Australian Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart).............. III-61

Table 80: Australian 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart) III-62

5b. CHINA.............. III-63 A.Market Analysis.............. III-63 Cloud Computing Market - An Overview III-63 Table 81: Enterprise IT Services Market in China (2015E): Percentage Share Breakdown of Revenues by Segment - Application Outsourcing, BPaaS, Cloud Services, Consulting, Hardware Support, Implementation, Infrastructure Outsourcing, Software Support, and Traditional BPO (includes corresponding Graph/Chart) III-63 B.Market Analytics..............III-64 Table 82: Chinese Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)..............III-64

Table 83: Chinese Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart) III-65

Table 84: Chinese 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart) III-66

5c. INDIA.............. III-67 A.Market Analysis.............. III-67 Indian Cloud Computing Market - An Overview III-67 Table 85: Indian Cloud Computing Market (2015): Percentage Share Breakdown of Revenues by Service Type - SaaS, PaaS, IaaS, BPaaS, Management & Security Services and Advertising (includes corresponding Graph/Chart) III-68 Cloud Services Finding Favor among Indian Businesses III-68 BPaaS: Benefiting from Rapid Growth of Cloud Services III-69 Strategic Corporate Developments III-69 Key Players.............. III-70 B.Market Analytics..............III-72 Table 86: Indian Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)..............III-72

Table 87: Indian Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart) III-73

Table 88: Indian 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)..............III-74

5d. SOUTH KOREA.............. III-75 A.Market Analysis.............. III-75 Outlook.............. III-75 Table 89: Cloud Market in Korea (2015E): Percentage Share Breakdown of Revenues by Segment - SaaS, PaaS, IaaS, BPaaS, Management & Security Services and Advertising (includes corresponding Graph/Chart)..............III-75 B.Market Analytics..............III-76 Table 90: South Korean Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includescorresponding Graph/Chart) III-76

Table 91: South Korean Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart).............. III-77

Table 92: South Korean 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart) III-78

5e. REST OF ASIA-PACIFIC..............III-79 A.Market Analysis.............. III-79 Outlook.............. III-79 Strategic Corporate Development III-79 B.Market Analytics..............III-80 Table 93: Rest of Asia-Pacific Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart) III-80

Table 94: Rest of Asia-Pacific Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart)..............III-81

Table 95: Rest of Asia-Pacific 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart) III-82

6. LATIN AMERICA.............. III-83 Market Analysis.............. III-83 Table 96: Latin American Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Geographic Region - Brazil and Rest of Latin America Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart).............. III-83

Table 97: Latin American Historic Review for Business Process as a Service (BPaaS) by Geographic Region - Brazil and Rest of Latin America Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart) III-84

Table 98: Latin American 12-Year Perspective for Business Process as a Service (BPaaS) by Geographic Region - Percentage Breakdown of Revenues for Brazil and Rest of Latin America Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)..............III-85

Table 99: Latin American Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart) III-86

Table 100: Latin American Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart)..............III-87

Table 101: Latin American 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart) III-88

6a. BRAZIL.............. III-89 Market Analysis.............. III-89 Table 102: Brazilian Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart) III-89

Table 103: Brazilian Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart).............. III-90

Table 104: Brazilian 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart) III-91

6b. REST OF LATIN AMERICA..............III-92 Market Analysis.............. III-92 Table 105: Rest of Latin America Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart) III-92

Table 106: Rest of Latin America Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart)..............III-93

Table 107: Rest of Latin America 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart) III-94

7. REST OF WORLD.............. III-95 A.Market Analysis.............. III-95 Product Innovations/Introductions III-95 Genpact Limited (Bermuda) - A Key Player III-95 B.Market Analytics..............III-96 Table 108: Rest of World Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart) III-96

Table 109: Rest of World Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart)..............III-97

Table 110: Rest of World 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart) III-98

IV. COMPETITIVE LANDSCAPE

Total Companies Profiled: 60 (including Divisions/Subsidiaries - 63)

The United States (22) Canada (2) Japan (2) Europe (16) - France (2) - Germany (2) - The United Kingdom (4) - Rest of Europe (8) Asia-Pacific (Excluding Japan) (18) Latin America (1) Africa (2)

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