BURLINGTON, Massachusetts, December 17, 2015 /PRNewswire/ --
- Android becomes mobile operating system (OS) of choice for business users
- 45% of enterprise businesses have a Choose Your Own Device (CYOD) option
- In North America, 75% of ClickSoftware customers use smartphones, compared to just over half (57%) in Europe
- 93% of customers were implementing cloud solutions in Australia and New Zealand
A report released by ClickSoftware, using data from over 200 of its global enterprise customers collected over eight years, shows that over the course of the report's data, customers have moved away from predominantly using a Microsoft operating system (OS), to embracing Android with 67% of customers now using it as the OS of choice.
The report also found that while the functionality of smartphones is ever increasing, with 59% of customers now using them, 14% of customers still use specialist equipment such as rugged PDAs whilst mobile working.
Other highlights show that ClickSoftware customers are increasingly using a flexible approach to the choice of hardware used, with nearly half (45%) of enterprise businesses offering employees a Choose Your Own Device (CYOD) option. While the majority of ClickSoftware's customers (59%), operate via smartphones, in the really heavy industries such as diversified utility companies, 61% use rugged laptops.
Cloud technology is also proving to be a big disruptor with customers. In 2008 very few ClickSoftware customers employed a cloud solution. According to the latest data, over half (54%) of customers are now using a cloud solution with Australia and New Zealand (93% of customers) being the market with the highest adoption rates, followed by North America.
"This report provides a unique insight into how our customers' technology habits have changed since 2008. Customers have moved away from Microsoft's Windows mobile OS and today Apple's iOS and Google's Android are far more important players in the enterprise market than they were back then," said Hannan Carmeli, President at ClickSoftware. "Looking to the future, assuming trends will continue, organizations will increasingly rely on cloud technologies to give them the scalability and flexibility they need to deliver operational efficiency and optimized customer service. This will also be linked to the increase in the number of customers offering CYOD schemes and the growth in the use of mobile devices within the field service industry. Whilst companies are becoming more device agnostic, the support for a variety of mobile operating systems and delivery via the cloud will become a bigger consideration when choosing field service applications and devices for mobile workforces."
ClickSoftware has analyzed and aggregated data on the usage of its field service management applications by over 200 customers over the last eight years. The ClickSoftware customers were based in Europe, North and South America and Australia and New Zealand. If you have any questions, or require more information, please contact firstname.lastname@example.org.
Time Lapsed Graphic: http://www.clicksoftware.com/mobile-os-data-report-time-lapsed-graphic
ClickSoftware is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.
Available via the cloud or on-premises, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfilment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, Latin America and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.
SOURCE ClickSoftware Technologies Ltd