Global Human Resource Outsourcing (HRO) Industry

25 Feb, 2016, 16:32 ET from Reportlinker

NEW YORK, Feb. 25, 2016 /PRNewswire/ -- This report analyzes the worldwide markets for Human Resource Outsourcing (HRO) in US$ Million by the following Service Segments: Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment Process Outsourcing, and Other Services. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, and Rest of World. Annual estimates and forecasts are provided for the period 2014 through 2020. Also, a seven-year historic analysis is provided for these markets. Market data and analytics are derived from primary and secondary research. Company profiles are primarily based on public domain information including company URLs. The report profiles 201 companies including many key and niche players such as -

Accenture Plc
Adecco S.A.
Aon Hewitt LLC
Automatic Data Processing, Inc.
Capita HR Solutions

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I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS

Study Reliability and Reporting Limitations I-1 Disclaimers.............. I-2 Data Interpretation & Reporting Level I-2 Quantitative Techniques & Analytics I-3 Product Definitions and Scope of Study I-3 Benefits Administration Services I-3 Payroll Services.............. I-4 Education and Training Services I-4 Recruitment Process Outsourcing I-4 Other Services.............. I-5

II. EXECUTIVE SUMMARY

1. INDUSTRY OVERVIEW.............. II-1 A Prelude.............. II-1 HRO - A Rapidly Growing BPO Segment II-3 Snapshots.............. II-4 Growth Drivers.............. II-5 For Client Companies..............II-5 For Service Providers..............II-5 Growth Restraints.............. II-5 For Client Companies..............II-5 For Service Providers..............II-5 Market Outlook.............. II-6 Growth Opportunities in Service Segments II-6 Emerging Markets to Drive Future Growth II-6 Cost Reduction: Finding Favor Again in Difficult Times II-7 Need for Regulatory Compliance Drives Adoption of HRO Services II-8 Lowering Risk Levels & Simpler HRO Engagements - Key Growth Drivers.............. II-8 Multi-Process HRO (MPHRO): Favorable Prospects in the Long Run II-9 Table 1: Global MPHRO Market (2015E): Percentage Breakdown of New Deals by Geographic Scope (includes corresponding Graph/Chart).............. II-10

Table 2: Global MPHRO Market (2015E): Percentage Breakdown of New Deals by Type of Service Provider (includes corresponding Graph/Chart).............. II-10 Shift towards Cloud-based Platforms Drives MPHRO Market II-10 Sourcing Strategy/Model: Means to Achieve Business Process II-11 Impact of the Economic Recession II-11

2. COMPETITION.............. II-13 Table 3: Portfolio Mix of Leading Players - Single Process HRO Vs MPHRO (includes corresponding Graph/Chart) II-13 Consolidation Gathers Pace in the HRO Industry II-14 Table 4: HRO Vendor Landscape by Geographic Region - Major Players Vs emerging Players (includes corresponding Graph/Chart).............. II-15 Payroll Outsourcing Services Landscape II-15 Table 5: Leading Players in the Global Payroll Outsourcing Services Market (2014): Percentage Breakdown of Market Share for ADP LLC, Ceridian Inc., Intuit Inc., Paychex Inc. and Others (includes corresponding Graph/Chart) II-15 Recruitment Process Outsourcing Market Leaders II-16 Competition: Noteworthy Trends II-16 Companies Focus on Competitive Sourcing While Considering Contract Renewals.............. II-16 Scalability - A Key Benefit Spurring Market Growth II-16 Global Capabilities - A Key Vendor Selection Criterion II-16 Shrinking Deal Sizes..............II-17 Focus Grows on Short-term Deals II-17 Multiple Vendor Relationships Gain Prominence II-17 Right Mix of External and Internal Resources - Key to Competitive Edge..............II-18 HR BPO Providers Target Services for Middle Market II-18

3. KEY MARKET TRENDS.............. II-19 Cloud - The Preferred Platform for HRO II-19 BPaas - A Growing Trend..............II-19 Table 6: Global BPO Market (2012, 2015 & 2018): Percentage Share Breakdown of Revenues for BPaaS and Traditional BPO Segments (includes corresponding Graph/Chart) II-21

Table 7: Third Party BPaaS Solutions as a Percentage of New HR Outsourcing Deals (includes corresponding Graph/Chart) II-21 Cloud-Based Recruitment Software Rises in Popularity II-22 HRO Analytics Gain Prominence in HR Management & Administration II-23 Predictive Analytics - An Indispensable tool for HR II-24 Robotic Automation Makes In Roads in HRO Industry II-25 Trend towards Process Convergence II-25 Moving to a 'Transformational-Transfer' Model II-26 Focus Grows on Small and Mid-Size Companies II-26 HR BPO Redefines HR Profession II-28 End-to-End Services: Rise in HRO II-28 Demographic Changes Support HRO Growth II-29 Selective Approach Finds Favor II-29 Offshore HR BPO: Driving Cost-Effectiveness II-29 Focus on Business Process Improvement Gains Momentum II-30 PEO Concept Gains Strength..............II-30 Benefits and Drawbacks of PEO II-31 Recruitment Process Outsourcing - Gaining Wider Attention II-31 Factors Driving Growth in the RPO Market II-33 Key Recruitment Process Functions Outsourced by Order of Importance.............. II-33 RPO Sector Registers Growth in Number of Deals II-34 Table 8: Breakdown of Number of New RPO Deals by Geographic Scope: 2012-2014 (includes corresponding Graph/Chart) II-34 Offshoring of RPO Services Picks Up Pace II-35 Talent Acquisition - Changing Definition of RPOs II-35 Payroll Outsourcing Services Rise in Adoption II-36 Multi-Country Payroll Outsourcing - A High Growth Market II-37 Benefits Administration: Offering Potential Growth Opportunities for Outsourcing II-37 Table 9: Breakdown of Number of Active MCBAO Deals by Geographic Scope: 2012-2014 (includes corresponding Graph/Chart).............. II-38 Trend towards Health & Welfare Services Drives Growth in BAO II-39 Workforce Management Outsourcing Gains Pace II-39 Learning Outsourcing Services - Fulfilling Training Requirements II-39 Market Challenges.............. II-40 Challenges in HR Transformation II-40 HRMS: A Competitor for HRO Market II-40

4. SERVICE OVERVIEW.............. II-41 Introduction.............. II-41 Reasons for Outsourcing HR Services II-41 Outsourced HR Functions..............II-41 Overview of Major Segments..............II-42 Benefits Administration Services II-42 Payroll Services.............. II-42 Learning Services Outsourcing II-43 Recruitment Process Outsourcing II-43 RPO The Beginning.............. II-43 Comparison with Other Models II-44 Drawbacks of RPO Model..............II-44 Other Services.............. II-44 Hiring Administration Services II-45 Workforce Administration..............II-45 Advantages of HRO.............. II-45 Drawbacks of HRO Services..............II-45 Evolution of HRO Market: A Glance at the Past II-46 The HRO Process.............. II-47 Benefits of HRO Strategy..............II-47 HRO Company.............. II-47 Traditional HR Vendors..............II-48 Professional Employer Organization II-48 Application Service Providers II-48 Business Process Outsourcing..............II-48 E-Services.............. II-48 HRO Types.............. II-49 Discrete Services..............II-49 Multi-Process Services..............II-49 Total HR Outsourcing..............II-49 Approaches/Models of Outsourcing II-49 Sole Sourcing - A Model for Increasing Operational Efficiency II-49 One-Stop-Shop for Comprehensive HR Outsourcing II-50 Multi-Source Approach: Gains Strength II-50 Benefits of Multi-Sourcing Approach II-51 Challenges Facing Multi-Sourcing Strategy II-51 HCM Options.............. II-52 Major Issues While Outsourcing HR Services II-52 The Statement of Work..............II-52 Service Levels.............. II-52 Legal Considerations..............II-53 HR B2B Exchanges.............. II-53 HR Portals.............. II-53 Integrated HR Offering..............II-53 Full-Service HRO.............. II-53 Full-Service HRO Offers Substantial Value II-54 Labor Arbitrage.............. II-54 Economies of Scale.............. II-54 Cross-Process Synergies..............II-54 Other Benefits of Full-Service HRO II-55 HRO Service Providers..............II-55

5. SERVICE/PRODUCT INTRODUCTIONS..............II-56 Cielo Introduces European Recruiter Training Programme II-56 NGA Human Resources Unveils ResourceLink Express II-56 Xero Introduces Integrated Payroll for Small Businesses in Three US States.............. II-56 Execupay Unveils PlatinumPay Xpress FI II-56 Rimini Street Introduces Oracle EBS Payroll Service II-56 TempFiller.com Introduces New Dental Staffing Service II-56 Paybits Launches Employee Controlled Bitcoin Payroll II-56 Sysgen RPO Unveils Remote Staffing Services II-57 BBVA Compass Introduces New Payroll Management Service II-57 Xero Introduces Novel Payroll Service II-57 Rosetta Group Unveils New Online Payroll Service II-57 Payroll Tax Network Unveils TaxNet™ II-57 BFSI Digital Stallions Forum Introduces Recruitment Services II-57 Wave Introduces Payroll Tax Service in the US II-57 BeautifulPeople.com Introduces Innovative Recruitment Service II-57

6. RECENT INDUSTRY ACTIVITY..............II-58 IBM Takes Over Meteorix..............II-58 Financial Gravity Acquires MDP II-58 KPMG Acquires HRSD of Towers Watson II-58 Heartland Payment Systems Takes Over Payroll 1 II-58 ManpowerGroup Acquires Singapore and Australian Arm of Greythorn II-58 Aon Hewitt Sells APAC Payroll Operations to Everstone Capital II-58 First Colebrook Takes Over Abikay Business Solutions II-58 Sterling Bancorp Takes Over Damian Services Corporation II-59 Adecco Takes Over Knightsbridge Human Capital Solutions II-59 NGA Human Resources Extends Partnership with SAP II-59 Ceridian Joins the Payroll Service Alliance II-59 Pinstripe and Ochre House Gets Rebranded as Cielo II-59 AccessPoint HR Merges with Advance Employment II-59 TempWorks Software Enters Europe Market with Launch of Total Recruitment Services in the UK..............II-59 Tieto Inks Agreement with Aditro to Provide it Services II-60 Intuit Acquires Acrede..............II-60 Sage Takes Over PayChoice..............II-60 Sage Acquires Exact Lohn..............II-60 Intuit Takes Over PaySuite..............II-60 TMF Group to Take Over KCS..............II-60 BenePAY Merges with Lyceum Business Services II-60 OmegaComp HR Takes Over HR to Go II-60 Seaton Takes Over HRX..............II-61 XRO Acquires Monchilla..............II-61 Pinstripe Merges with Ochre House II-61 PrincetonOne Merges With Vermillion Group II-61 Advantage Payroll Services Merges with Associated Payroll Consultants.............. II-61 Heartland Payment Systems Takes Over Ovation Payroll Solutions II-61 ADP Acquires Payroll S.A...............II-61 Aegis Obtains HR BPO Contract..............II-62 Paychex Inks JV Agreement with Semco Partners II-62 Adecco Launches Pontoon Unified CWS and RPO Organization II-62 WNS Enters Strategic Partnership with Ramco Systems II-62 Community Bank System to Acquire EBS-RMSCO II-62

7. FOCUS ON SELECT GLOBAL PLAYERS..............II-63 Accenture Plc (Ireland)..............II-63 Adecco S.A. (Switzerland)..............II-63 Aon Hewitt LLC (USA)..............II-64 Automatic Data Processing, Inc. (USA) II-64 Capita HR Solutions (UK)..............II-65 Cielo, Inc............... II-65 Ceridian HCM, Inc. (USA)..............II-66 CGI Group Inc. (Canada)..............II-66 Empower Software Solutions, Inc. (USA) II-67 Fidelity Management and Research LLC (USA) II-67 General Outsourcing Co, Ltd. (Thailand) II-67 Genesys (USA).............. II-68 Hewlett-Packard Company (USA)..............II-68 Infosys BPO Ltd. (India)..............II-68 International Business Machines Corporation (USA) II-69 Intuit, Inc. (USA)..............II-69 Mercer, LLC (UK).............. II-70 NGA Human Resources (UK)..............II-70 Paychex, Inc. (USA).............. II-70 Randstad Holding NV (The Netherlands) II-71 Talx Corporation (USA)..............II-71 Talent2 International Ltd. (Australia) II-71 TriCore, Inc. (USA).............. II-72 Ultimate Software Group, Inc. (USA) II-72 Xerox Corporation (USA)..............II-73

8. GLOBAL MARKET PERSPECTIVE..............II-74 Table 10: World Recent Past, Current and Future Analysis for Human Resource Outsourcing by Geographic Region - US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2014 through 2020 (includes corresponding Graph/Chart) II-74

Table 11: World Historic Review for Human Resource Outsourcing by Geographic Region - US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2007 through 2013 (includes corresponding Graph/Chart) II-75

Table 12: World 14-Year Perspective for Human Resource Outsourcing by Geographic Region - Percentage Breakdown of Revenues for US, Canada, Europe, Asia-Pacific and Rest of World Markets for the Years 2007, 2015 & 2020 (includes corresponding Graph/Chart)..............II-76

Table 13: World Recent Past, Current and Future Analysis for Benefits Administration Services by Geographic Region - US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2014 through 2020 (includes corresponding Graph/Chart).............. II-77

Table 14: World Historic Review for Benefits Administration Services by Geographic Region - US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2007 through 2013 (includes corresponding Graph/Chart) II-78

Table 15: World 14-Year Perspective for Benefits Administration Services by Geographic Region - Percentage Breakdown of Revenues for US, Canada, Europe, Asia-Pacific and Rest of World Markets for the Years 2007, 2015 & 2020 (includes corresponding Graph/Chart) II-79

Table 16: World Recent Past, Current and Future Analysis for Payroll Services by Geographic Region - US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2014 through 2020 (includes corresponding Graph/Chart) II-80

Table 17: World Historic Review for Payroll Services by Geographic Region - US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2007 through 2013 (includes corresponding Graph/Chart)..............II-81

Table 18: World 14-Year Perspective for Payroll Services by Geographic Region - Percentage Breakdown of Revenues for US, Canada, Europe, Asia-Pacific and Rest of World Markets for the Years 2007, 2015 & 2020 (includes corresponding Graph/Chart) II-82

Table 19: World Recent Past, Current and Future Analysis for Education & Training Services by Geographic Region - US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2014 through 2020 (includes corresponding Graph/Chart).............. II-83

Table 20: World Historic Review for Education & Training Services by Geographic Region - US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2007 through 2013 (includes corresponding Graph/Chart) II-84

Table 21: World 14-Year Perspective for Education & Training Services by Geographic Region - Percentage Breakdown of Revenues for US, Canada, Europe, Asia-Pacific and Rest of World Markets for the Years 2007, 2015 & 2020 (includes corresponding Graph/Chart)..............II-85

Table 22: World Recent Past, Current and Future Analysis for Recruitment Process Outsourcing by Geographic Region - US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2014 through 2020 (includes corresponding Graph/Chart).............. II-86

Table 23: World Historic Review for Recruitment Process Outsourcing by Geographic Region - US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2007 through 2013 (includes corresponding Graph/Chart) II-87

Table 24: World 14-Year Perspective for Recruitment Process Outsourcing by Geographic Region - Percentage Breakdown of Revenues for US, Canada, Europe, Asia-Pacific and Rest of World Markets for the Years 2007, 2015 & 2020 (includes corresponding Graph/Chart)..............II-88

Table 25: World Recent Past, Current and Future Analysis for Other Services by Geographic Region - US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2014 through 2020 (includes corresponding Graph/Chart) II-89

Table 26: World Historic Review for Other Services by Geographic Region - US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2007 through 2013 (includes corresponding Graph/Chart)..............II-90

Table 27: World 14-Year Perspective for Other Services by Geographic Region - Percentage Breakdown of Revenues for US, Canada, Europe, Asia-Pacific and Rest of World Markets for the Years 2007, 2015 & 2020 (includes corresponding Graph/Chart) II-91

III. MARKET

1. THE UNITED STATES.............. III-1 A.Market Analysis.............. III-1 Current & Future Analysis..............III-1 HR Outsourcing - A Growing Industry III-1 Impact of Recession in Retrospect III-2 Outsourcing of Individual HR Processes III-2 Consolidating Vendor Landscape Offers Better Negotiating Capabilities.............. III-3 Factors Impacting Payroll outsourcing Services III-3 Table 28: US Unemployment Rate (2008-2015) (includes corresponding Graph/Chart) III-3 The Offshoring Advantage..............III-4 Indian IT Outsourcers - A Way Out for Clients Seeking HR BPO Services.............. III-4 US Employers Opt for Selective Outsourcing III-4 Frequently Outsourced HR Functions III-5 Table 29: Major Outsourcing Activities in the US (includes corresponding Graph/Chart)..............III-5 Product/Service Introductions..............III-6 Strategic Corporate Developments III-7 Key Players.............. III-10 B.Market Analytics..............III-17 Table 30: US Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education & Training Services, Recruitment Process Outsourcing, and Other Services Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2014 through 2020 (includes corresponding Graph/Chart) III-17

Table 31: US Historic Review for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education & Training Services, Recruitment Process Outsourcing, and Other Services Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2007 through 2013 (includes corresponding Graph/Chart).............. III-18

Table 32: US 14-Year Perspective for Human Resource Outsourcing by Service Segment - Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education & Training Services, Recruitment Process Outsourcing, and Other Services Markets for the Years 2007, 2015 & 2020 (includes corresponding Graph/Chart) III-19

2. CANADA.............. III-20 A.Market Analysis.............. III-20 Current & Future Analysis..............III-20 HR Outsourcing: On an Upswing..............III-20 B.Market Analytics..............III-21 Table 33: Canadian Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education & Training Services, Recruitment Process Outsourcing, and Other Services Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2014 through 2020 (includes corresponding Graph/Chart) III-21

Table 34: Canadian Historic Review for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education & Training Services, Recruitment Process Outsourcing, and Other Services Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2007 through 2013 (includes corresponding Graph/Chart).............. III-22

Table 35: Canadian 14-Year Perspective for Human Resource Outsourcing by Service Segment - Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education & Training Services, Recruitment Process Outsourcing, and Other Services Markets for the Years 2007, 2015 & 2020 (includes corresponding Graph/Chart) III-23

3. EUROPE.............. III-24 A.Market Analysis.............. III-24 Current & Future Analysis..............III-24 A Glimpse of European BPO Market III-24 Multi-Process HRO Initiatives in Europe III-25 Near-Shore Service Delivery - A Key Consideration in Europe III-25 RPO Market in Europe..............III-25 Payroll Outsourcing Services III-25 Strategic Corporate Development III-26 B.Market Analytics..............III-27 Table 36: European Recent Past, Current and Future Analysis for Human Resource Outsourcing by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2014 through 2020 (includes corresponding Graph/Chart).............. III-27

Table 37: European Historic Review for Human Resource Outsourcing by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2007 through 2013 (includes corresponding Graph/Chart) III-28

Table 38: European 14-Year Perspective for Human Resource Outsourcing by Geographic Region - Percentage Breakdown of Revenues for France, Germany, Italy, UK and Rest of Europe Markets for the Years 2007, 2015 & 2020 (includes corresponding Graph/Chart)..............III-29

Table 39: European Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education & Training Services, Recruitment Process Outsourcing, and Other Services Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2014 through 2020 (includes corresponding Graph/Chart) III-30

Table 40: European Historic Review for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education & Training Services, Recruitment Process Outsourcing, and Other Services Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2007 through 2013 (includes corresponding Graph/Chart).............. III-31

Table 41: European 14-Year Perspective for Human Resource Outsourcing by Service Segment - Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education & Training Services, Recruitment Process Outsourcing, and Other Services Markets for the Years 2007, 2015 & 2020 (includes corresponding Graph/Chart) III-32

3a. FRANCE.............. III-33 A.Market Analysis.............. III-33 Current & Future Analysis..............III-33 B.Market Analytics..............III-33 Table 42: French Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education & Training Services, Recruitment Process Outsourcing, and Other Services Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2014 through 2020 (includes corresponding Graph/Chart) III-33

Table 43: French Historic Review for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education & Training Services, Recruitment Process Outsourcing, and Other Services Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2007 through 2013 (includes corresponding Graph/Chart).............. III-34

Table 44: French 14-Year Perspective for Human Resource Outsourcing by Service Segment - Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education & Training Services, Recruitment Process Outsourcing, and Other Services Markets for the Years 2007, 2015 & 2020 (includes corresponding Graph/Chart) III-35

3b. GERMANY.............. III-36 A.Market Analysis.............. III-36 Current & Future Analysis..............III-36 A Major European HR BPO Market III-36 Payroll Outsourcing Gains Wider Popularity III-36 B.Market Analytics..............III-37 Table 45: German Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education & Training Services, Recruitment Process Outsourcing, and Other Services Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2014 through 2020 (includes corresponding Graph/Chart) III-37

Table 46: German Historic Review for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education & Training Services, Recruitment Process Outsourcing, and Other Services Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2007 through 2013 (includes corresponding Graph/Chart).............. III-38

Table 47: German 14-Year Perspective for Human Resource Outsourcing by Service Segment - Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education & Training Services, Recruitment Process Outsourcing, and Other Services Markets for the Years 2007, 2015 & 2020 (includes corresponding Graph/Chart) III-39

3c. ITALY.............. III-40 A.Market Analysis.............. III-40 Current & Future Analysis..............III-40 B.Market Analytics..............III-40 Table 48: Italian Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education & Training Services, Recruitment Process Outsourcing, and Other Services Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2014 through 2020 (includes corresponding Graph/Chart) III-40

Table 49: Italian Historic Review for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education & Training Services, Recruitment Process Outsourcing, and Other Services Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2007 through 2013 (includes corresponding Graph/Chart).............. III-41

Table 50: Italian 14-Year Perspective for Human Resource Outsourcing by Service Segment - Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education & Training Services, Recruitment Process Outsourcing, and Other Services Markets for the Years 2007, 2015 & 2020 (includes corresponding Graph/Chart) III-42

3d. THE UNITED KINGDOM..............III-43 A.Market Analysis.............. III-43 Current & Future Analysis..............III-43 HR Outsourcing Market: An Overview III-43 UK Outsourcing Companies Move Overseas III-44 Rising Demand for HRO Services from Public Sector III-44 Product/Service Launch..............III-44 Strategic Corporate Developments III-45 Key Players.............. III-45 B.Market Analytics..............III-47 Table 51: UK Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education & Training Services, Recruitment Process Outsourcing, and Other Services Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2014 through 2020 (includes corresponding Graph/Chart) III-47

Table 52: UK Historic Review for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education & Training Services, Recruitment Process Outsourcing, and Other Services Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2007 through 2013 (includes corresponding Graph/Chart).............. III-48

Table 53: UK 14-Year Perspective for Human Resource Outsourcing by Service Segment - Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education & Training Services, Recruitment Process Outsourcing, and Other Services Markets for the Years 2007, 2015 & 2020 (includes corresponding Graph/Chart) III-49

3e. REST OF EUROPE.............. III-50 A.Market Analysis.............. III-50 Current & Future Analysis..............III-50 Service Launches..............III-50 Strategic Corporate Developments III-50 Key Players.............. III-51 B.Market Analytics..............III-53 Table 54: Rest of Europe Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education & Training Services, Recruitment Process Outsourcing, and Other Services Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2014 through 2020 (includes corresponding Graph/Chart) III-53

Table 55: Rest of Europe Historic Review for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education & Training Services, Recruitment Process Outsourcing, and Other Services Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2007 through 2013 (includes corresponding Graph/Chart).............. III-54

Table 56: Rest of Europe 14-Year Perspective for Human Resource Outsourcing by Service Segment - Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education & Training Services, Recruitment Process Outsourcing, and Other Services Markets for the Years 2007, 2015 & 2020 (includes corresponding Graph/Chart) III-55

4. ASIA-PACIFIC.............. III-56 A.Market Analysis.............. III-56 Current & Future Analysis..............III-56 An Overview of HRO Market in Asia III-56 Competition.............. III-57 Recruitment Process Outsourcing (RPO) Market - An Overview III-57 HRO Providers Target Mid-Market Segment III-58 Growing Prospects in SMB Segment III-58 Key Challenges.............. III-58 China.............. III-59 Market Snapshots.............. III-60 Government Initiatives & Policies Boost Prospects III-60 Multinationals Wield Significant Influence III-60 Table 57: Chinese HRO Market by Region (2014): Percentage Share Breakdown for Shanghai, Beijing, Guangdong, and Others (includes corresponding Graph/Chart) III-61 India.............. III-61 Vast Outsourcing Opportunities III-61 Indian RPO Industry Holds Promise III-62 Japan.............. III-63 Service Launches..............III-63 Corporate Developments..............III-64 Key Players.............. III-64 B.Market Analytics..............III-65 Table 58: Asia-Pacific Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education & Training Services, Recruitment Process Outsourcing, and Other Services Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2014 through 2020 (includes corresponding Graph/Chart) III-65

Table 59: Asia-Pacific Historic Review for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education & Training Services, Recruitment Process Outsourcing, and Other Services Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2007 through 2013 (includes corresponding Graph/Chart).............. III-66

Table 60: Asia-Pacific 14-Year Perspective for Human Resource Outsourcing by Service Segment - Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education & Training Services, Recruitment Process Outsourcing, and Other Services Markets for the Years 2007, 2015 & 2020 (includes corresponding Graph/Chart) III-67

5. REST OF WORLD.............. III-68 A.Market Analysis.............. III-68 Current & Future Analysis..............III-68 Corporate Development..............III-68 B.Market Analytics..............III-69 Table 61: Rest of World Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education & Training Services, Recruitment Process Outsourcing, and Other Services Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2014 through 2020 (includes corresponding Graph/Chart) III-69

Table 62: Rest of World Historic Review for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education & Training Services, Recruitment Process Outsourcing, and Other Services Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2007 through 2013 (includes corresponding Graph/Chart).............. III-70

Table 63: Rest of World 14-Year Perspective for Human Resource Outsourcing by Service Segment - Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education & Training Services, Recruitment Process Outsourcing, and Other Services Markets for the Years 2007, 2015 & 2020 (includes corresponding Graph/Chart) III-71

IV. COMPETITIVE LANDSCAPE

Total Companies Profiled: 201 (including Divisions/Subsidiaries - 214)

The United States (146) Canada (6) Japan (2) Europe (32) - France (2) - Germany (1) - The United Kingdom (19) - Rest of Europe (10) Asia-Pacific (Excluding Japan) (28)
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