MURRAY HILL, N.J., Dec. 11, 2013 /PRNewswire/ -- Glowpoint, Inc. (NYSE MKT: GLOW), a leading provider of cloud-based video collaboration, network and support services, today released packaged support services that meet growing customer demand for secure, enterprise-grade video collaboration.
"Support is our industry's 'secret,'" said Peter Holst, CEO of Glowpoint. "As video collaboration becomes more popular, many vendors and service providers lead you to believe that the need for support goes away. The exact opposite is true. As the demand for secure, enterprise-grade video collaboration increases and expands globally, the need for support increases and becomes more complex. Our Business-class Support packages deliver expert, responsive support so you can conduct business more efficiently and effectively."
Glowpoint's Business-class Support packages include:
- Resolve - intended for organizations looking to outsource comprehensive video support; Resolve includes 24/7/365 Helpdesk plus problem resolution, device maintenance, replacement management, and reporting
- Helpdesk - ideal for organizations looking to outsource first level support for videoconferencing; Helpdesk includes 24/7/365 support, device trouble-shooting, and reporting
- Notify - developed for organizations that have internal support for video and are looking for tools to more effectively support their users; Notify provides 24/7/365 automated monitoring that immediately alerts your team when a device is down and includes live device status and problem notification
All packaged services can be provided stand-alone, or can be combined with Glowpoint's video collaboration services and/or network services.
For more details, please visit www.glowpoint.com.
Glowpoint, Inc. is a video collaboration services provider, focused on delivering support services that meet the needs of large and mid-sized companies. More than 1000 organizations in 96 countries rely on our unmatched experience, business-class support, and cloud-based services to support their unified communications (UC) strategies and business goals. www.glowpoint.com
The Walker Group
SOURCE Glowpoint, Inc.