LONDON, Dec. 9, 2016 /PRNewswire/ -- With a major push by government, organisations might consider rushing headlong into major systems upgrades. Brian Whittaker, Managing Director xsale limited, declares, "this is the last thing any business should be considering."
Through over a thousand workshops worldwide, we have tapped into the wealth of experience and frustrations of the ordinary employee and a common theme has emerged. These improvement workshops, focusing on innovation and change, identify that over 78% of the opportunities that exist can be delivered without major investment in enterprise level software.
Brian states, "With Gartner predicting global IT expenditure of $3.49 trillion this is clearly an opportunity the large IT vendors would not like to see integrated into company activities."
With quality and productivity issues almost evenly represented, the workplace is a very frustrating place indeed. Simple acts like chasing signatures, re-validating data or rejecting incomplete documentation are all too commonly reported.
Surprisingly, the analysis highlights issues relating to employee engagement (e.g. job mobility, training) only represent 2% of the total. Brian suggests, "Employees aren't asking you to play cards with them, they want you to fix the job."
What can companies do to resolve this?
With tumultuous changes likely to continue into 2017, the smartest organisations will look for the earliest opportunities to get their house in order. Coming into the New Year, rather than following the hype and investing in more IT systems they should begin to look at the organisation internally.
The easiest step is to embrace the difficult dialogue surrounding criticism. By transforming the output from such feedback, businesses can immediately improve their processes. Significantly, they should empower those with the foresight to act and then support these projects through to completion.
Brian states, "The real challenge is providing management with the maturity to handle the feedback and to support it with a mechanism to deliver."
If you are facing similar challenges and want to replicate the results in this report, further information is available here.
Brian Whittaker is a qualified Master Brewer and the author of Change Management: The Implementer's Guide. His company specialises in the delivery of change and innovation.
+44 7490 060506
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SOURCE xsale limited