HDI Honors Top Technical Service and Support Teams With Prestigious Awards

Paychex and Spectrum Health take home HDI Service Management Awards recognizing the highest quality service management and support

Nov 16, 2015, 09:00 ET from HDI

COLORADO SPRINGS, Colo., Nov. 16, 2015 /PRNewswire/ -- HDI, a UBM Tech company and the worldwide membership association and certification body for the technical support industry, announced the winners of the HDI Service Management Awards – the highest honor in the IT service management profession.

With a total of three finalists for the HDI Service Improvement Award, and three finalists for the Knowledge-Centered Support Award, each was thoroughly evaluated by a panel of judges that included a mix of industry experts and award-winning practitioners in the service management industry. The winners are:

  • Paychex – HDI Knowledge-Centered Support Award–Paychex was selected for their innovative and successful adoption and expansion of the KCS℠ methodology. As a result, they were able to transform their support processes which led to positive impact on all stakeholders: customers, employees, and the overall business. 
  • Spectrum Health – HDI Service Improvement Award–Spectrum Health was selected for the implementation of a sophisticated service catalog solution and process that included workflow automation that replaced two legacy "free text" processes. As a result, they experienced vast improvements in service delivery, asset management, governance and security, user interface, quality of data, and overall business productivity. 

For more information about the HDI Service Improvement Award and the HDI Knowledge-Centered Support Award, please visit: thinkhdi.com/events/awards.aspx

These HDI industry awards recognize excellence in the service management profession and honor the achievement of support organizations that have generated positive results. The winners of the HDI Service Improvement Award and the HDI Knowledge-Centered Support Award were honored at the recent FUSION 15 Conference & Expo which took place November 1-4 at the Hyatt Regency in New Orleans. The annual event brought together 1,600 of the best and most respected professionals in the service management industry to learn, collaborate, and network.

"This year's conference was another exciting, motivating, and rewarding experience for all," says Leslie Cook, HDI's director of membership. "It was made even more memorable as we were able to recognize six finalists and honor two first-class organizations with our service management awards. The winning organizations' projects and initiatives within ITSM clearly showed evidence of their innovation and creativity, the integration of best practices, stakeholder involvement, and business alignment."

About HDI
Founded in 1989, HDI is the first membership association and certification body created for the technical service and support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better connect with customers. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solute on providers with practitioners. Learn more at www.ThinkHDI.com

About UBM Tech
UBM Tech engages technology professionals live and online through its world-class brands, including Black Hat, InformationWeek, Enterprise Connect, Game Developers Conference (GDC), Dark Reading, HDI, GTEC, Network Computing and Interop. We're dedicated to fostering real engagement by creating environments where the technology industry can make connections, share insights, and network effectively. UBM Tech is the only media company that delivers large-scale industry events, leading online brands and content marketing services serving the Enterprise IT, Information Security, Game Development, Enterprise Communications and Technical Services and Support communities. UBM Tech is a part of UBM (UBM.L), a global provider of media and information services with a market capitalization of more than $2.5 billion. For more information, go to http://tech.ubm.com. 

About Paychex
Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, HR, retirement, and insurance services. By combining its innovative software-as-a-service technology and mobility platform with dedicated, personal service, Paychex empowers small- and medium-sized business owners to focus on the growth and management of their business. Backed by more than 40 years of industry expertise, Paychex serves approximately 590,000 payroll clients across 100 locations and pays one out of every 15 American private sector employees. Learn more about Paychex by visiting www.paychex.com, and stay connected on Twitter and LinkedIn.

About Spectrum Health System Spectrum Health is a not-for-profit health system, based in West Michigan, offering a full continuum of care through the Spectrum Health Hospital Group, which is comprised of 12 hospitals, including Helen DeVos Children's Hospital; 184 ambulatory and service sites; more than 3,400 physicians and advanced practice providers, including nearly 1,400 members of the Spectrum Health Medical Group; and Priority Health, a health plan with about 656,000 members. Spectrum Health is West Michigan's largest employer, with 23,600 employees. The organization provided $283 million in community benefit during its 2015 fiscal year. Spectrum Health is the only health system in Michigan to be named one of the nation's 15 Top Health Systems® by Truven Health Analytics for 2015. This is the fourth time the organization has received this recognition.

Contact:   Kimberly Samra HDI PR HDIPR@ubm.com

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