"Many published 'lists' are composed using an algorithm and lack a human perspective," says Justin Robbins, community director, HDI. "At HDI, we chose to survey the tech support community, asking for their opinions on who has made a significant impact on the industry. The outcome is a list of all-stars that are shaping the future of our industry, and we're thrilled to announce them as we collectively work to advance the mission of technical support."
In alphabetical order, the official Top 25 Thought Leaders in Technical Support and Service Management are:
Many of the professionals (names in bold) on the Top 25 Thought Leaders in Technical Support and Service Management list are presenting sessions and workshops at the HDI 2017 Conference & Expo, which takes place May 9-12 in Washington D.C. The HDI 2017 Conference & Expo is the technical support industry's most comprehensive event, packed with learning, presentations, networking and more. For more information about the program and speakers, please visit: http://www.hdiconference.com.
Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better serve customers. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at www.ThinkHDI.com. HDI is organized by UBM Americas, a part of UBM plc (UBM.L), an Events First marketing and communications services business. For more information, visit ubmamericas.com.
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