NEW YORK, July 21, 2016 /PRNewswire/ -- Hello Health, a leader in Meaningful Use physician practice solutions, today announced the Company's first patient satisfaction survey demonstrating the perceived value of Medicare's Chronic Care Management (CCM) telehealth program. Of the 103 patient respondents, 86% offered a value of 'very satisfied' or 'satisfied' with the clinical engagement provided by CCM as part of Hello Health Wellbox Solution.
Since January 1, 2015, Medicare has offered CCM 99490 as a way to increase clinical connectivity between patients with multiple chronic conditions and their primary care providers. Hello Health Wellbox supports this initiative by supplying outsourced telehealth solutions and a dedicated team of care coordinators to monitor and fulfill patients' complex health needs. Each month, participating individuals receive a 20-minute telehealth encounter where care coordinators work to determine a sense of medical wellness. During this time, patients are able to express any concerns they may have, while receiving key instructions and insights necessary to keep them healthy and aging in their homes.
"CCM is based on the idea of extending clinical excellence into the home, and this survey shows we are making measurable progress at replicating the effectiveness of an in-person visit via telehealth," said Nat Findlay, Hello Health CEO. "We appreciate this survey is neither independent nor scientific—however it speaks to the reception this important program is receiving among patients and their providers. The results show that patients enjoy the one-on-one time spent discussing their care, and that they feel it is beneficial to their overall health."
Further insights from the survey include:
- 90% of respondents said they were satisfied/very satisfied with their chronic care coordinator;
- 60% of respondents felt their health benefitted from receiving CCM monthly calls;
- 78% of respondents shared that they would recommend CCM to their family and friends.
"As a practicing physician using CCM and Hello Health Wellbox, it's great to see evidence that proves qualifying patients enjoy the monthly engagement, and the positive effect it has on individuals who need it the most," said Dr. William Handy, MD, PC in Abingdon, VA. "I want to give my patients the best care possible and this survey proves that CCM is achieving results in both patient well-being and satisfaction."
About Hello Health:
Founded in 2007, Hello Health helps providers practice better medicine, run their offices more efficiently, and meaningfully engage with their valued patients. Since the inception of Medicare Code 99490 on January 1, 2015, Hello Health Wellbox Solution has been helping practices be paid commensurately for providing specialized care to patients with chronic conditions; services which historically have not been reimbursed. Staffed by trained and certified medical professionals, this unique offering of Chronic Care Management technology and services allows providers to have a full idea of each patient's health and achieve optimal care outcomes.
Next Step Communications
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SOURCE Hello Health