MUMBAI, November 23, 2015 /PRNewswire/ --
Hexaware Technologies, a leading global provider of IT, BPO and consulting services, announced that it has entered into a strategic partnership with Blue Prism, the leading developer of robotic process automation (RPA) software, to transform support processes by enabling rapid automation of manual, rules based, back office administrative processes through RPA.
"We are delighted to partner with Hexaware and work together to pioneer the RPA market within the BPO sector," said Alastair Bathgate, CEO, Blue Prism. "There is a tremendous potential for increased productivity and massive savings in this space, and we are excited to play an integral role in helping to realize those opportunities. Our partnership will bring significant benefits to clients of both companies."
Hexaware plans to integrate Blue Prism's platform within its cognitive services delivery portfolio to help clients increase operational productivity. The cognitive and learning capabilities of the platform allow it to easily absorb routine processes as well as learn from natural language interactions in order to solve customer problems and respond successfully to a wide range of queries. Combined with Hexaware's extensive knowledge of technology and business process change, this allows enterprises to improve speed, quality and consistency of service delivery and incident remediation while reducing costs and manual intervention associated with routine services.
"The technological advancements made in the recent years have left a huge window of optimization opportunity, which is not addressed effectively by many service providers. We are working with Blue Prism and other partners in the ecosystem to automate and augment business processes across a broad range of functions. This enables companies to build more efficient workforces that use cognitive "aids" to improve customer service, client service delivery, workforce productivity and the ability to manage ever-growing amounts of data. We have no fear of cannibalization and have automated numerous processes. We expect to hyper focus on our RPA competency further to support enhanced offerings to existing and new customers," said Chinmoy Banerjee, Global Head, Business Process Services, Hexaware Technologies.
Hexaware is a leading global provider of IT, BPS and consulting services. The Company focuses on key domains such as Manufacturing, Retail, Education, Telecom, Banking, Financial Services, Capital Market, Healthcare, Insurance, Travel, Transportation and Logistics. http://www.hexaware.com
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SOURCE Hexaware Technologies