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The rankings represent Forrester's selection of the most significant midsize application offshoring services providers. The report noted that Application Development and Delivery pros seeking application outsourcing services now also prioritize faster time to market, a more variable cost model, closer cultural proximity, and thought leadership. In addition, the report states that midsize vendors differentiate with customer centricity and flexibility, and throws light on a recent Forrester research from an earlier generation of outsourcing citing flexibility, price advantage, and greater control & leverage as the primary reasons for opting for a midsize service provider.
According to the report, 'Hexaware's AMS automation portfolio [Application Maintenance & Support] is among the more well-rounded ones in the market in terms of the 'shrink IT' portion of the message.' The report noted Hexaware's strong Oracle practice & its 'particularly long history of serving human capital management and talent management needs' and also cited Hexaware's "Workday practice [as] noteworthy".
Hexaware was among the select companies that were exclusively invited to participate in the Forrester Wave evaluation. The suppliers were evaluated and scored across 33 criteria, on the basis of a comprehensive methodology relating to current offering (assessing 'the strengths of the vendors' digital customer experience & digital operational excellence capabilities, design skills, analytics practice, enterprise resource planning (ERP) capabilities, consulting depth, ability to take greater ownership and offer managed services & alternative pricing models, and global delivery model'), Strategy (with a focus 'on the pillars of the application outsourcing discipline of the future - mainly AMS automation and product development'), and Market Presence.
"We are thrilled to be named as a Strong Performer by Forrester for our application outsourcing capabilities," said Nachiket Gune, Head of Application Transformation and Management Services, Hexaware Technologies Ltd. "We believe this ranking is a recognition of Hexaware's automation led NextGen ASM service offering which introduces new & disruptive service capabilities through our RAISE IT platform (platform driven infrastructure & application support services)."
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