SEATTLE, June 27, 2017 /PRNewswire/ -- PEMCO Insurance is proud to announce it has once again earned the highest ranking for customer satisfaction in the Northwest Region from J.D. Power – now for five consecutive years.
PEMCO has achieved the highest ranking each year among award-eligible auto insurers in a five-state region since J.D. Power began evaluating the Northwest Region in 2013.
To lock down the top spot, PEMCO ranked highest in customer satisfaction in J.D. Power's 2017 U.S. Auto Insurance Study with a score of 848 points based on a 1,000-point Customer Satisfaction Index Ranking scale. In 2017, PEMCO topped its own 2016 score, and was 26 points higher than the next-closest competitor, beating the Northwest Region's average by 39 points.
"Passion, hard work, and commitment. That's what helps PEMCO continue to hold the bar highest for customer satisfaction in the Northwest," said Stan McNaughton. "This award is a major honor and the direct result of what we do, day in and day out, when it comes to providing world-class service."
The J.D. Power study, conducted from February 14 to April 3, 2017, reflects consumer opinions from 45,624 total responses nationally. In the Northwest Region, it measures 11 award-eligible auto insurers that do business both regionally and nationally.
Though PEMCO serves Washington and Oregon residents exclusively, it has routinely outperformed larger insurance companies, earning higher customer-satisfaction rankings than its regional and national-carrier competitors.
This year, PEMCO earned top scores in the region for four out of the five measured categories in the study: interaction, policy offerings, billing process and policy information, and claims.
J.D. Power's Northwest Region includes Washington, Oregon, Idaho, Montana and Wyoming.
Disclaimer: PEMCO Insurance received the highest numerical score among 11 providers in the Northwest in the J.D. Power 2013-2017 U.S. Auto Insurance Studies. 2017 study based on 45,624 total responses measuring the experiences and perceptions of consumers with their auto insurer, surveyed February 14 to April 3, 2017. Your experiences may vary. Visit jdpower.com.
About PEMCO Insurance
PEMCO Insurance is a true Northwest company providing auto, home, and boat insurance to our neighbors since 1949. Consistently ranked highest in customer satisfaction, people are the heart of our business. They can depend on us to anticipate and support their changing needs. PEMCO is committed to serving organizations that positively impact our local communities. We were started by a Seattle schoolteacher and stay true to our roots by focusing on nonprofits and organizations that support youth, education, and public safety. To learn more, visit www.pemco.com.
About J.D. Power
J.D. Power is a global marketing information company that represents the voice of the customer. For more information visit www.jdpower.com.
Firmani + Associates Inc.
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SOURCE PEMCO Insurance