HomeAway Appoints Jeff Mosler as Vice President of Customer Experience

AUSTIN, Texas, June 24 /PRNewswire/ -- HomeAway®, Inc. – the world's leading online vacation rental marketplace – today announced the appointment of Jeffrey (Jeff) Mosler to the position of vice president of customer experience. In this position he oversees all aspects of customer service, including advocacy, experience and Trust & Safety, and the largest team at HomeAway.  

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Mosler joins HomeAway from Amazon.com where he was the general manager of customer advocacy and global outsourcing.  There he managed a team of internal and external resources that provided support for all Amazon product lines and partnerships in each of its global subsidiaries, including the U.S., U.K., France and Germany, where HomeAway also currently has offices.  During his tenure at Amazon.com, he also served as general manager of U.K. and France services for Amazon Ireland, and as director of worldwide customer service finance.

"Jeff's arrival at HomeAway demonstrates our commitment to world-class support for our customers.  We were attracted by his experience at Amazon, coupled with his passion for customer advocacy, and we couldn't have found anyone better-suited for the job," says Brian Sharples, chief executive officer of HomeAway.

Earlier in his career, Mosler acted as the worldwide consumer support finance controller and supply chain senior manager at the Microsoft Corp. He also worked as services finance manager at Dell, as management consultant at Arthur D. Little and as process engineer at Exxon.

He earned a Bachelor of Science in Economics and a Bachelor of Science in Chemical Engineering in the Wharton Management and Technology dual-degree program at the University of Pennsylvania.

About HomeAway, Inc.:

HomeAway, Inc., based in Austin, Texas, is the global leader in online vacation properties, representing more than 480,000 paid vacation rental home listings throughout 120 countries.  HomeAway offers an extensive selection of vacation homes that provide travelers with memorable experiences and benefits, including more room to relax and added privacy, for less than the cost of traditional hotel accommodations.  The company also makes it easy for vacation rental owners and property managers to advertise their properties and manage bookings online.  The HomeAway portfolio includes the leading vacation rental websites HomeAway.com, VRBO.com and VacationRentals.com in the United States; HomeAway.co.uk and OwnersDirect.co.uk in the United Kingdom; HomeAway.de in Germany; Abritel.fr and Homelidays.com in France; HomeAway.es in Spain; and AlugueTemporada.com.br in Brazil.  The company's portfolio also includes HomeAwayRealEstate.com, which offers unique real estate information that highlights a vacation rental's income potential and destination-specific characteristics.

In addition, HomeAway operates BedandBreakfast.com, the most comprehensive global site for finding bed-and-breakfast properties, providing travelers with another source for unique lodging alternatives to chain hotels.  For more information about HomeAway, please visit www.HomeAway.com.

SOURCE HomeAway, Inc.