Horizon Lines Receives Top Honors in 'Quest for Quality' Award Company Also Ranked First by Customers for Outstanding Service
CHARLOTTE, N.C., Aug. 6, 2012 /PRNewswire/ -- Horizon Lines, Inc. (OTCQB: HRZL), one of the nation's leading domestic ocean shipping companies, has been honored for the fourth consecutive year with Logistics Management magazine's annual Quest for Quality award, winning top honors among Ocean Carriers. The annual survey is widely regarded in the transportation and logistics industry as one of the most important measures of customer satisfaction and performance excellence.
Horizon Lines ranked first among the 13 domestic and international ocean carriers that qualified for this year's Quest for Quality award. The company achieved the highest combined score from customers in the five attributes used to measure service excellence: on-time performance, customer service, value, information technology, and equipment and operations.
Horizon Lines also was ranked the best in the Ocean Carrier industry for customer service.
"This year's Quest for Quality award attests to the customer service commitment that is such a strong part of the culture here at Horizon Lines," said Sam Woodward, President and Chief Executive Officer. "Our associates' unfailing commitment to their customers' success has translated to consistent service performance, even in difficult economic times."
According to Logistics Management, more than 4,700 logistics and supply chain decision makers voted in this year's survey, the publication's 29th annual Quest for Quality contest.
"We want to thank our customers for recognizing the dedication of our associates who continually strive to provide the best service in the industry," added Brian Taylor, Executive Vice President and Chief Operating Officer. "We move forward in this still challenging economic environment by serving our customers to the best of our ability and providing shipping solutions that are critical to the vitality of the markets we serve – Alaska, Hawaii and Puerto Rico."
Horizon Lines has been honored with a Quest for Quality Award in six of the past seven years, receiving top honors among ocean carriers in two of those years.
About Horizon Lines
Horizon Lines, Inc. is one of the nation's leading domestic ocean shipping companies and the only ocean cargo carrier serving all three noncontiguous domestic markets of Alaska, Hawaii and Puerto Rico from the continental United States. The company maintains a fleet of 15 fully Jones Act qualified vessels and operates five port terminals in Alaska, Hawaii and Puerto Rico. A trusted partner for many of the nation's leading retailers, manufacturers and U.S. government agencies, Horizon Lines provides reliable transportation services that leverage its unique combination of ocean transportation and inland distribution capabilities to deliver goods that are vital to the prosperity of the markets it serves. The company is based in Charlotte, NC, and its stock trades on the over-the-counter market under the symbol HRZL.
SOURCE Horizon Lines, Inc.